William Mercer
Indianapolis,,IN
Summary
Motivated, service-oriented bartender with over 9+ years in high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Well-rounded bartender committed to providing guests with genuine service and delivering exceptional services in all aspects in the hospitality field.
Overview
11
11
years of professional experience
Work History
Bartender
The Red Yeti
Jeffersonville, IN
05.2018 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Server/Bartender
Bon Vivant Cafe
Los Angeles, CA
05.2016 - 05.2018
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
The Red Yeti
Jeffersonville, IN
05.2014 - 04.2016
- Trained new employees on preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Created rapport with new and returning customers to foster guest satisfaction.
Education
Associate of Arts - Design And Visual Communications
Ivy Tech Community College of Indiana
Sellersburg, IN05.2014
High School Diploma -
Southwood High School
Wabash, IN05.2011
Skills
- Extensive Spirits Knowledge
- Proficient in Mixology
- Safe Serving Knowledge
- Hospitality and Guest Service
- Cash Handling and Management
- Cleaning and Sanitizing
- Bar Operations and Logistics
- Teamwork and Professionalism
Timeline
Bartender
The Red Yeti
05.2018 - Current
Server/Bartender
Bon Vivant Cafe
05.2016 - 05.2018
Bartender
The Red Yeti
05.2014 - 04.2016
Associate of Arts - Design And Visual Communications
Ivy Tech Community College of Indiana
High School Diploma -
Southwood High School
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