William Miles
West Monroe,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Manager
Goodyear Commercial Tire And Service Center
1900 Old Natchitoches Rd, West Monroe, LA, 71292
03.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Roofer Laborer
Collins Roofing
Jena, LA
02.2020 - 01.2021
- Installed, repaired, and replaced single-ply roofing systems.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Security Guard
Jena Choctaw Pines Casino
149 Chahta Trails, Dry Prong, LA 71423
11.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Correctional Officer Sergeant
Catahoula Correctional Center
Harrisonburg, LA
06.2018 - 10.2019
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised 23 employees and performance of tasks and managed an average of 900 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Education
High School Diploma -
Jena High School
Jena, LA05.2016
Skills
- Business Management Principles
- Chemistry
- Workflow Management
- Cost Management
- Order Supplies
- Manage Profitability
- Assist Customers
- Business Intelligence
- Cost Estimates
- Verbal and Written Communication
- Staff Motivation
- Team Leadership
- Task Delegation
- Financial Management
- Sales Strategies
- Service Scheduling
- Time Management
- Train Employees
- Manage Contracts
- Service and Parts Teams Management
- Technical Proficiency
- Manage Budgets
- Office Administration
Timeline
Service Manager
Goodyear Commercial Tire And Service Center
03.2021 - Current
Roofer Laborer
Collins Roofing
02.2020 - 01.2021
Security Guard
Jena Choctaw Pines Casino
11.2019 - 01.2020
Correctional Officer Sergeant
Catahoula Correctional Center
06.2018 - 10.2019
High School Diploma -
Jena High School