William Miles
West Monroe,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Manager
Goodyear Commercial Tire And Service Center
03.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Roofer Laborer
Collins Roofing
02.2020 - 01.2021
- Installed, repaired, and replaced single-ply roofing systems.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Security Guard
Jena Choctaw Pines Casino
11.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Correctional Officer Sergeant
Catahoula Correctional Center
06.2018 - 10.2019
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised 23 employees and performance of tasks and managed an average of 900 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Education
High School Diploma -
Jena High School
Jena, LA05.2016
Skills
- Business Management Principles
- Chemistry
- Workflow Management
- Cost Management
- Order Supplies
- Manage Profitability
- Assist Customers
- Business Intelligence
- Cost Estimates
- Verbal and Written Communication
- Staff Motivation
- Team Leadership
- Task Delegation
- Financial Management
- Sales Strategies
- Service Scheduling
- Time Management
- Train Employees
- Manage Contracts
- Service and Parts Teams Management
- Technical Proficiency
- Manage Budgets
- Office Administration
Timeline
Service Manager
Goodyear Commercial Tire And Service Center
03.2021 - Current
Roofer Laborer
Collins Roofing
02.2020 - 01.2021
Security Guard
Jena Choctaw Pines Casino
11.2019 - 01.2020
Correctional Officer Sergeant
Catahoula Correctional Center
06.2018 - 10.2019
High School Diploma -
Jena High School
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