William Miller
Iola,KS
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
3
3
years of professional experience
Work History
Residential Service Specialist
Tri Valley Developmental Services
09.2022 - 01.2024
- Enhanced tenant satisfaction by addressing and resolving maintenance and repair issues in a timely manner.
- Maximized resident retention with exceptional customer service and prompt resolution of concerns.
- Maintained accurate records of property inspections, identifying areas requiring attention to prevent future issues.
- Coordinated with property owners and vendors to ensure optimal service delivery for residents, resulting in increased lease renewals.
- Utilized strong communication skills to resolve conflicts between residents diplomatically, maintaining a positive living environment for all parties involved.
General Merchandise Hourly Supervisor
Walmart
08.2020 - 05.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Anderson County High School
Garnett, KS05.2019
Skills
- Behavioral support
- Active listening
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
- Empathy and compassion
- First aid and CPR
- Customer service orientation
- Crisis intervention
- Conflict resolution
- Decision-making abilities
mechanic
i work on cars in my free time for fun.
Timeline
Residential Service Specialist
Tri Valley Developmental Services
09.2022 - 01.2024
General Merchandise Hourly Supervisor
Walmart
08.2020 - 05.2022
High School Diploma -
Anderson County High School
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