William Montoya
Mount Vernon,WA
Summary
Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with Warehouse best practices and regulatory requirements. Excellent operations knowledge and leadership skills. Responsive and resourceful team member, knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
10
10
years of professional experience
Work History
Forklift Operator
AmeriCold Logistics
Burlington, WA
07.2022 - Current
- Secured loads on pallets to minimize damage and worker injuries.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Reported safety and quality issues to management.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Inspected product load for accuracy to foster timely and complete delivery.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Communicated with team members to coordinate efficient and accurate movements.
- Relocated goods from dock area to appropriate storage locations.
Forklift Operator
Norpro
Everett, WA
01.2021 - Current
- Communicated with team members to coordinate efficient and accurate movements.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Divided and sorted product shipments received using account information and shipping labels.
- Documented tally sheets, slot changes, shuttle transfers and other paperwork.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Crew Lead
Haggen Food & Pharmacy
Mount Vernon, WA
07.2014 - Current
- Training new employees to provide efficient customer service
- Maintaining the store clean, organized and other housekeeping duties
- Also was the store mascot and representative of the store and its image.
- Shared detailed information regarding options to help customers make decisions.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Consistently met service team sales targets and call handling quotas consistently.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
Fabricator / Laminator
Bayview Composites LLC
Mount Vernon, WA
01.2020 - 01.2021
- Checked daily work orders and confirmed inventories of correct materials needed for tasks.
- Safely checked materials, positions, adhesion and appearance for each product before initiating full production.
- Trained employees on safety guidelines to maintain safety.
- Monitored task completion to meet company standards for performance.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Maintained quality control and contract compliance for equipment and system installations.
Process Technician
Hexcel Corp
Burlington, WA
01.2016 - 09.2019
- Working on making metallic composites for Aerospace parts
- Analyzed all processes and identified all fundamental issues and assisted in appropriate resolutions.
- Developed and provided support to fabrication processes and improved all existing processes.
- Reviewed new shipments, assuring that all packages met industry requirements and regulations.
- Completed daily housekeeping tasks to keep operations compliant and ready for audits.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Forklift Operator
Trident Seafoods
Anacortes, WA
07.2018 - 09.2019
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Divided and sorted product shipments received using account information and shipping labels.
- Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
- Supplied production teams with materials and parts to meet demands.
- Collaborated in team environment to maintain high levels of productivity.
Crew Team Member
Pacific Contracting
Mount Vernon, WA
07.2017 - 03.2018
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
- Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
Electrical Apprentice
Pacific Contracting
Mount Vernon, WA
01.2017 - 06.2017
- Repair or replace wiring, equipment, or fixtures using hand tools and power tools.
- Adhered to company standards and OSHA regulations for work site safety.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Assisted with electrical installation tasks, added new wiring, control and lighting systems.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
- Set up equipment and configured settings for optimal performance.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, WA06.2013
Skills
- Certified forklift operator
- Production deadline management
- Shipping operations
- Materials movement
- Deadline-driven
- Warehouse picking
- OSHA training
- Project management and process analysis
- Physically fit and agile
- Safety awareness
- Manufacturing and warehouse procedures
- Material handling
- Customer service-oriented
- Warehouse best practices
- Business ethics
- Material inventory
- Process management
Timeline
Forklift Operator
AmeriCold Logistics
07.2022 - Current
Forklift Operator
Norpro
01.2021 - Current
Fabricator / Laminator
Bayview Composites LLC
01.2020 - 01.2021
Forklift Operator
Trident Seafoods
07.2018 - 09.2019
Crew Team Member
Pacific Contracting
07.2017 - 03.2018
Electrical Apprentice
Pacific Contracting
01.2017 - 06.2017
Process Technician
Hexcel Corp
01.2016 - 09.2019
Crew Lead
Haggen Food & Pharmacy
07.2014 - Current
High School Diploma -
Mount Vernon High School
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