Personable and detail-oriented individual with strong problem-solving skills and knack for process management. Familiar with regulatory compliance and adept at navigating complex permitting systems. Capable of streamlining permitting processes to ensure timely approvals and project success.
Hi, I’m
William Moore
Salt Lake City,Ut
Summary
Overview
1
Certification
Work History
JPMorgan Chase
Customer Service Representative
05 2023 - 11 2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Brinks Home Security
Contract Negotiator
03 2021 - 05 2023
Job overview
- Developed creative solutions to complex problems during negotiations while balancing both parties'' needs for successful agreement closures.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted call-in customers with questions and orders.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
ServerPlus
IT Support Engineer
05 2020 - 03 2021
Job overview
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Purdue University
Information Systems, CISSP CEH from Information Technology
04.2027
University Overview
- Continuing education in cybersecurity abd ethical hacking
Skills
- Detailed document processing and permit application review
- Proficient in customer service and conflict resolution
- Strong administrative and record-keeping capabilities
- Advanced Microsoft Office suite proficiency
- Skilled in payment processing and financial record maintenance
- Excellent verbal and written communication
- Ability to interpret and apply regulatory guidelines
Certification
- Comptia A+
- Valid Drivers License
Timeline
Customer Service Representative
JPMorgan Chase
05 2023 - 11 2024
Contract Negotiator
Brinks Home Security
03 2021 - 05 2023
IT Support Engineer
ServerPlus
05 2020 - 03 2021
Purdue University
Information Systems, CISSP CEH from Information Technology