William Moore
HAMPSTEAD,North Carolina
Summary
Proven Loan Officer with a track record of enhancing customer satisfaction through expert financial advising and relationship management. At The Fortress Group Total Home Finance, excelled in database management and documentation review, significantly improving loan processing efficiency. Skilled in addressing client concerns with prompt and effective solutions, demonstrating exceptional service and confidentiality handling.
Overview
7
7
years of professional experience
Work History
Loan Officer
The Fortress Group Total Home Finance
08.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Loan Officer
Guaranteed Rate
04.2021 - 07.2023
Loan Officer
Highlands Residential Mortgage
01.2018 - 04.2021
Education
High School Diploma -
West Wilkes High School
Wilkesboro, NC06.1979
Skills
Database Management
Relationship building and management
Documentation Review
Financial Advising
Timeline
Loan Officer
The Fortress Group Total Home Finance
08.2023 - Current
Loan Officer
Guaranteed Rate
04.2021 - 07.2023
Loan Officer
Highlands Residential Mortgage
01.2018 - 04.2021
High School Diploma -
West Wilkes High School
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