William Moreno
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Front Line Crew Member, Cook, Order Writer
Whole Foods Market Inc,
08.2023 - Current
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
- Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
- Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
Business Customer Care Representative
Angie's List/HomeAdvisor
01.2017 - 08.2023
- Provided customer service to customers with inquiries, complaints and requests.
- Educated customers on the use of products and services through training sessions over the phone or via email communication.
- Reviewed customer accounts and identified potential opportunities for improvement.
- Identified areas where improvements could be made in order to enhance the overall customer experience.
Sales Associate
Appliance Factory and Mattress Kingdom
01.2016 - 01.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Consistently hit over 100K in sales each month.
General Manager
Boselli and Sons, LLC/McDonalds
01.2015 - 12.2016
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Bronson McDonalds/Hamburger and Company
01.2010 - 12.2014
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Successfully managed a 2.5 and 5 million dollar restaurants. Achieved a 5% Customer Satisfaction Opportunity; Ranked 9 out of 700+ restaurants in Rocky Mountain Region
Education
High School Diploma -
La Mirada High School
La Mirada, CA01.2008
Some College (No Degree) - Psychology
Golden West College
Huntington Beach, CASkills
- Customer Service
- Documentation and Reporting
- Training and Development
- Senior Leadership Support
- Product Education
- Customer Relationship Management
- Business Development Understanding
Timeline
Front Line Crew Member, Cook, Order Writer
Whole Foods Market Inc,
08.2023 - Current
Business Customer Care Representative
Angie's List/HomeAdvisor
01.2017 - 08.2023
Sales Associate
Appliance Factory and Mattress Kingdom
01.2016 - 01.2017
General Manager
Boselli and Sons, LLC/McDonalds
01.2015 - 12.2016
General Manager
Bronson McDonalds/Hamburger and Company
01.2010 - 12.2014
Some College (No Degree) - Psychology
Golden West College
High School Diploma -
La Mirada High School
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