William M Reimer
St Peters,MO
Summary
Proven track record at UPS with expertise in customer satisfaction and technical support. Demonstrated problem-solving abilities and strong technical skills. Experienced in issue resolution and managing over 4000 vehicles, improving operational efficiency and customer service standards.
Hardworking Support Representative with strong focus on delivering prompt and accurate assistance to customers. Demonstrates expertise in troubleshooting technical issues, managing customer inquiries, and maintaining detailed records to ensure seamless service. Possesses strong communication skills and solid work ethic, ensuring tasks are completed quickly and with minimal errors. Well-suited for role of Support Representative, bringing essential knowledge and skills to excel in customer support.
Overview
26
26
years of professional experience
Work History
Access Point Representative
UPS
Earth City, Missouri
09.2018 - 09.2024
- Built relationships with customers through active listening, empathy, and communication skills.
- Troubleshot and resolved a variety of software, hardware, network, and system issues for customers.
- Facilitated communication between customers and higher-level support teams for complex issues.
- Proactively monitored incoming calls and emails, providing excellent customer service.
- Demonstrated strong customer service skills by responding promptly to customer inquiries in a professional manner.
- Performed quality assurance tests on new app releases before they were released into the production environment.
Vehicles Coordinator
UPS
Earth City, MO
07.2017 - 09.2018
- Managed more than 4000 vehicles in the district since 2017
- Monitored vehicle inventory and re-distributed based on need.
- Coordinated with mechanics to diagnose mechanical issues and arrange for repair or replacement of faulty components.
Orion Lead Map Specialist
UPS
03.2013 - 06.2017
- Trained center employees and setup the initial phase of the Orion mapping process in numerous centers throughout the district.
- Implemented specialized procedures for customer service operations.
UPS IE
UPS
Earth City, MO
06.2005 - 03.2013
- Proficient in conducting independent evaluations of time measurement for various routes
- Traveled throughout district to implement new standards.
TSG
UPS
05.1998 - 06.2005
- Trained external clients on UPS hardware and software applications.
- Repaired and maintained computer hardware systems and configured software.
Education
Some College - Orion Workshop, TSG workshops
Skills
- Customer relations
- Employee relations
- Computer skills
- Technology skills
- Fast learner
- Flexibility
- Strong communication skills
- Technical Troubleshooting
- Customer Support
References
Submitted upon request
Timeline
Access Point Representative
UPS
09.2018 - 09.2024
Vehicles Coordinator
UPS
07.2017 - 09.2018
Orion Lead Map Specialist
UPS
03.2013 - 06.2017
UPS IE
UPS
06.2005 - 03.2013
TSG
UPS
05.1998 - 06.2005
Some College - Orion Workshop, TSG workshops
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