RYAN MCCUTCHEON
Patient Access Representative
Irvington,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Patient Access Representative
University Hospital And Medical Center
07.2023 - Current
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Lead Linkage Navigator
North Jersey Community Research Initiative
03.2023 - 07.2023
- Improved local service providers' understanding of needs and issues in community related to SUD, Mental health and HIV prevention, care and treatment.
- Increased knowledge and awareness amongst African American and Latino/Hispanic transgenders ages 14 to 34 and other high-risk populations, including injection drug users, commercial sex workers, and LGBTQIA persons of color, regarding risks of substance use and HIV.
- Provided information about community programs and other available prevention services, disseminate information on best practices and strategies for substance misuse and HIV prevention amongst population of focus, and will offer prevention activities on-site for interested agencies.
- Conducting testing, pre- and post-test counseling and risk assessments.
Operations Manager
Health Reserves LLC.
04.2022 - 02.2023
- Managed over 50 Customer calls per day, and over 1000+ text messages per day.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Account Manager
All American Healthcare Services
10.2019 - 04.2022
- Weekly Billings $100+K while maintaining strict profit margins of 33%
- Built and Maintain Relationships with 200+ clients with 2000+ open needs per week, staff 450+ LPNs, RNs, and CNAs, for 6+ states.
- Onboarded new employees with training and new hire documentation.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Administrative Assistant
The Cardiac Connection Home Healthcare Services Inc
05.2018 - 10.2019
- Maintained EMR for 35+ employees including, PT's, PTA's, OT's, OTA's, ST's, and STA's to ensure proper visits and documentation
- Built procedures and protocols to ensure JACHO credentials for company
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Passed JACHO (Joint Commission Survey) 2019
Administrative Assistant
Advanced Wellness Centre
12.2017 - 02.2018
- Maintained electronic and hard copy filing system
- Executed record filing system to improve document organization and management.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Virginia Beach, VA 01.2016 -
High School Diploma -
Science Park High School
Newark, NJ 09.2006 -
Skills
Contract Developmentundefined
Timeline
Patient Access Representative
University Hospital And Medical Center
07.2023 - Current
Lead Linkage Navigator
North Jersey Community Research Initiative
03.2023 - 07.2023
Operations Manager
Health Reserves LLC.
04.2022 - 02.2023
Account Manager
All American Healthcare Services
10.2019 - 04.2022
Administrative Assistant
The Cardiac Connection Home Healthcare Services Inc
05.2018 - 10.2019
Administrative Assistant
Advanced Wellness Centre
12.2017 - 02.2018
Bachelor of Science - Healthcare Administration
ECPI University
01.2016 -
High School Diploma -
Science Park High School
09.2006 -
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