WILLIAM Myers
Columbus
Summary
utilized extensive experience in customer service and call center environments to enhance client satisfaction. Embraced workplace flexibility and engaged in continuous learning to enhance skill set.
Overview
31
31
years of professional experience
Work History
Hearing Assistant
CDJFS/State of Ohio
Columbus, OH
03.2025 - Current
- Coordinated client intake processes to enhance service delivery efficiency.
- Implemented administrative protocols, ensuring compliance with state regulations and policies.
- Assisted in developing training materials for new staff, improving onboarding experience.
- Streamlined data entry procedures, reducing errors and increasing processing speed.
- Monitored case management systems to ensure accurate record-keeping and reporting standards.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Caregiver
Self employed
Columbus, OH
01.2024 - 03.2025
- Provided comprehensive care and support for ailing mother during recovery.
- Facilitated transportation to medical appointments, ensuring timely attendance.
- Assisted in meal preparation and kitchen organization. Supported household cleanliness through regular cleaning tasks. Maintained a tidy living environment for family and guests.
- Administered medication to ensure patient compliance and health outcomes.
Disability Claims Adjudicator
State Of Ohio/DDS
Columbus, Ohio
06.2023 - 12.2023
- Evaluated and determined medical eligibility for SSA claims.
- Conducted thorough analysis and interpretation of medical school and prison records.
- Executed outbound communication with claimants, lawyers, and medical professionals to facilitate case management.
- Managed inbound communications from claimants, attorneys, and medical professionals.
- Evaluated claimant information to determine disability status and compiled comprehensive reports.
Accounting Technician
Department of Defence
Columbus, Ohio
05.2022 - 10.2022
- Processed and recorded payment transactions efficiently.
- Executed verification processes for Canadian vouchers to ensure compliance and accuracy.
- Investigated payment and voucher discrepancies to ensure accurate financial transactions.
- Executed temporary assignment with a focus on delivering results within a defined timeframe.
Unemployment adjudicator
State of Ohio/Job and Family Services
Columbus, Ohio
06.2020 - 04.2022
- Managed processing of unemployment claims during COVID-19 pandemic to ensure timely support for affected individuals.
- Executed outbound calls to customers for unemployment claim updates.
- Directed team operations to achieve project objectives and enhance collaboration.
- Managed special claims related to legislative complaints to ensure compliance and resolution.
- Led multiple special projects from inception to completion.
- Held an intermittent position, demonstrating adaptability and flexibility in various roles.
Customer service representative
Nationwide Insurance
Columbus, Ohio
04.2018 - 05.2019
- Oversaw and managed over 75 inbound phone calls in a high-volume call center environment.
- Managed incoming calls from members and agents to facilitate updates to auto and home policies.
- Facilitated comprehensive coverage assessments for lienholders and mortgagees.
- Clarified coverage details to members, ensuring comprehensive understanding.
Regional Web Support
Morgan Stanley
Columbus, OH
01.2017 - 12.2017
- Managed high call volume in a fast-paced call center environment.
- Managed incoming calls from internal and external clients to ensure effective communication.
- Facilitated password reset processes for clients and branches.
- Facilitated client and branch access recovery from website lockouts.
- Facilitated daily communication and efficiently managed over 50 inbound phone calls in a center environment.
Caregiver
Self Employed
Columbus, OH
10.2014 - 01.2017
- Managed comprehensive care for oldest child diagnosed with Crohn's disease.
- Assisted with transportation to medical appointments and infusion sessions. Helped coordinate schedules for healthcare visits. Supported patient needs during treatment processes.
Electronic Fraud Claims Specialist
Huntington National Bank
Columbus, OH
12.2013 - 09.2014
- Managed daily call volume of 50-75 by addressing customer inquiries and resolving issues.
- Delivered exceptional customer service through inbound phone interactions, ensuring adherence to federal guidelines.
- Executed fraud claim initiation processes to safeguard organizational assets.
- Supported personal bankers in resolving account inquiries and facilitating new product setups.
- Facilitated interactions with internal and external customers to deliver exceptional customer service.
Customer Service Representative/ Client Support Specialist
Apprisen
Columbus, OH
10.2010 - 12.2013
- Managed an average of 70-80 customer calls daily, addressing inquiries and resolving issues.
- Facilitated customer inquiries regarding account statements.
- Clarified finance and charge structures for accounts and facilitated new product setup.
- Facilitated client inquiries through effective one-call resolution or appropriate departmental referrals.
Debit Check Review Analyst – Call Center
Discover Card
New Albany, Ohio
02.1995 - 04.2010
- Executed outbound calls to validate customer cash advance and balance transfer checks.
- Eliminated fraudulent accounts by executing closure and reissuance of new credit cards.
- Analyzed and identified emerging fraud trends to enhance risk management strategies.
- Facilitated investigation department operations by organizing and managing essential paperwork.
- Facilitated identification of theft, loss, or fraud impacting customer accounts.
- Utilized payment systems to investigate, analyze, and resolve customer service issues.
Education
Biochemistry
Columbus State Community College
Columbus, OH01-2019
High School Diploma - General Studies
Thomas Cooley High School
Detroit, MI01-1987
Skills
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
- Optimized scheduling and prioritization of tasks to enhance productivity
- Leveraged advanced computer skills to enhance operational efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
- Facilitated effective team collaboration to enhance project outcomes
- Cultivated and strengthened professional relationships to enhance collaboration
- Executed accurate data entry processes to ensure information integrity
- Executed comprehensive problem-solving strategies to address complex challenges
- Oversaw workload management to optimize team productivity and efficiency
- Assisted in maintaining organized files and records Supported team members in retrieving necessary documentation Contributed to efficient data entry and management processes
- Facilitated comprehensive support services to enhance operational efficiency
- Executed comprehensive administrative duties to ensure efficient office operations
- Executed strategic decision-making processes to enhance operational efficiency
- Executed fundamental accounting tasks, ensuring accurate financial record-keeping
- Facilitated comprehensive accounting support to enhance financial operations
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Demonstrated flexibility and adaptability in dynamic work environments
- Facilitated client interactions to enhance relationship management
- Maintained accurate and organized record-keeping systems
- Conducted comprehensive online research to gather relevant data
- Facilitated email correspondence to ensure effective communication and information exchange
Timeline
Hearing Assistant
CDJFS/State of Ohio
03.2025 - Current
Caregiver
Self employed
01.2024 - 03.2025
Disability Claims Adjudicator
State Of Ohio/DDS
06.2023 - 12.2023
Accounting Technician
Department of Defence
05.2022 - 10.2022
Unemployment adjudicator
State of Ohio/Job and Family Services
06.2020 - 04.2022
Customer service representative
Nationwide Insurance
04.2018 - 05.2019
Regional Web Support
Morgan Stanley
01.2017 - 12.2017
Caregiver
Self Employed
10.2014 - 01.2017
Electronic Fraud Claims Specialist
Huntington National Bank
12.2013 - 09.2014
Customer Service Representative/ Client Support Specialist
Apprisen
10.2010 - 12.2013
Debit Check Review Analyst – Call Center
Discover Card
02.1995 - 04.2010
Biochemistry
Columbus State Community College
High School Diploma - General Studies
Thomas Cooley High School