William Nash
Chattanooga,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Southeastrans
06.2016 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service Representative
Tmobile USA
01.2014 - 05.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
North American Credit Services Inc.
02.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Collections Specialist
JPMorgan Chase
01.2011 - 02.2013
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Collected documents and made portfolios for collections accounts.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
Industrial Electricity
Chattanooga State Community College
Chattanooga, TN08.2010
Computer And Information Sciences
Alabana A&M University
Huntsville08.2001
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Account Management
- Customer Service and Assistance
- Excellent Attention to Detail
- Computer Proficiency
- Critical Thinking
- Billing Adjustments and Refunds
- Solving Customer Concerns
Timeline
Customer Service Representative
Southeastrans
06.2016 - 11.2022
Customer Service Representative
Tmobile USA
01.2014 - 05.2016
Customer Service Representative
North American Credit Services Inc.
02.2013 - 01.2014
Collections Specialist
JPMorgan Chase
01.2011 - 02.2013
Industrial Electricity
Chattanooga State Community College
Computer And Information Sciences
Alabana A&M University
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