WILLIAM NELSON

• Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
• Managed cash drawer, balanced daily transactions, and maintained accurate records.
• Assisted customers with account inquiries, resolving issues promptly and effectively.
• Educated customers on services and products to enhance financial literacy and promote offerings.

• Managed daily operations, ensuring efficient workflow, timely order fulfillment and customer contact.
• Established strong customer relationships through excellent communication and attentive service.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Developed business from inception to sale.

• Established and managed all financial operations.

• Reduced taxes of the owners by sheltering 50% of their income in a sister corporation.
• Reduced outstanding account receivable from 52 days to 39 days.
• Negotiated and oversaw all aspects from site acquisition through construction, occupancy, start-up and operations of a 40,000 square foot facility.
• Organized and managed a new division that grew from 8 - 150 employees in 12 months.
• Turned around manufacturing division from a chronic loss to a profit center.

• Restructured business operations so that the owner could concentrate on creative tasks, which is what drove revenue for the company.

• Increased number of retail outlets from 3 - 15.
• Developed a profitable adverting program.
• Improved customer service by retraining employees.