Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Niedecken

Elgin,TX

Summary

Technology-savvy Customer Engineer with 30 + years of hands-on assistance and resources to thoroughly resolve service requests. Dedicated to smoothly correcting problematic installations, conducting preventive maintenance and handling emergency repairs to maintain nonstop operations. Detail-oriented approach to logging inventory to maintain crucial equipment availability. Resourceful compilation of training, testing, and problem-resolution documents to bolster technical knowledge.

Overview

20
20
years of professional experience

Work History

Customer Engineer

Hp Inc
Austin, TX
11.2019 - Current
  • repair H.p. printers and copiers
  • repair H.P. laptops & Desktops
  • repair H.P. retail point of sales
  • repair H.P. large format printer(designejet)
  • installation of H.P. equipment and credit card readers
  • Lead Tech reasonable for helping other area tech with daily work orders

Printer Technician

Pyramid Consulting
Austin, TX
10.2017 - 11.2019
  • repair H.P. Printers and Copiers
  • repair H.P. laptops and Desktops
  • installation of H.P. equipment

Computer Technician

SHI
Austin, TX
04.2011 - 08.2017
  • Repair Laptops(H.P. & Dell)
  • ran program scrips on new desktops
  • cleaned hard-drives in replaced laptops & Desktop
  • shipped replaced units back to manufacters

Printer Technician

Technisource
Austin, TX
04.2010 - 04.2011
  • Conduct inventory of existing printers
  • Install new printers on D.P.S. network and setup drivers on end-user P.C... Removed old printers from network. Packed up printers and shipped to warehouse
  • Modify fixed IP address to DHCP

Laptop Repair Technician

image microsystem
Austin, TX
09.2009 - 04.2010
  • Performed repairs on laptop sold with the n.e.w warranty thru OfficeMax.
  • Repaired Laptop for H.P., Acer, Gateway

Field Service Technician

Hewlett-Packard Inc
Austin, TX
04.2007 - 10.2009
  • Performed repairs & Installations on Hewlett Packard & Compaq Equipment including Hewlett Packard LaserJet's, Plotters, CPU's, Net Server’s & Omni book’s.
  • Excellent skill in communication with clients.
  • Worked closely with customers to identify and resolve equipment failures.
  • Diagnose and repair LaserJet, inkjet and dot-matrix printers. (I.e. replace fuser, troubleshoot paper jams, replace registration and input/output assembly, etc.)

Field Service Technician

Paladin Consultants
Austin, TX
02.2004 - 04.2007
  • Performed repairs & Installations on Hewlett Packard & Compaq Equipment including Hewlett Packard LaserJet's, Plotters, CPU's, Net Server’s & Omni book’s.
  • Performed repairs and installs on Northrop Grumman Corporation Accounts.
  • Excellent skill in communication with clients.
  • Worked closely with customers to identify and resolve equipment failures.
  • Diagnose and repair LaserJet, inkjet and dot-matrix printers. (I.e. replace fuser, troubleshoot paper jams, replace registration and input/output assembly, etc.)
  • Performed repairs & Installations on Hewlett Packard & Compaq Equipment including Hewlett Packard LaserJet's, Plotters, CPU's, Net Server’s & Omni book’s.
  • Performed repairs and installs on ARC'S Enterprise Accounts.
  • Excellent skill in communication with clients.
  • Worked closely with customers to identify and resolve equipment failures.
  • Diagnose and repair LaserJet, inkjet and dot-matrix printers. (I.e. replace fuser, troubleshoot paper jams, replace registration and input/output assembly, etc.)
  • Skills Utilized: Windows 95/98/NT/2000, MS Office Suite, Hewlett Packard & Compaq Equipment, Hewlett Packard LaserJet's, Plotters, CPU's, Net Server’s & Omni book’s, Network Configurations, TCP/IP, MS DOS,

Education

Electronic Technician

Southwest School of Electronics
Austin, TX
03-1984

Skills

  • Documentation and Reporting
  • Customer Support
  • User Training
  • A Certified

Timeline

Customer Engineer

Hp Inc
11.2019 - Current

Printer Technician

Pyramid Consulting
10.2017 - 11.2019

Computer Technician

SHI
04.2011 - 08.2017

Printer Technician

Technisource
04.2010 - 04.2011

Laptop Repair Technician

image microsystem
09.2009 - 04.2010

Field Service Technician

Hewlett-Packard Inc
04.2007 - 10.2009

Field Service Technician

Paladin Consultants
02.2004 - 04.2007

Electronic Technician

Southwest School of Electronics

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William Niedecken