William Nieves
Wallingford,CT
Summary
Knowledgeable Operations Manager with a solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrate proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Signature Aviation
East Granby, CT
07.2022 - Current
- Manage FBO line and customer service teams, providing mentorship and support to improve overall operational effectiveness.
- Analyze and refine site operations to promote safety, increase profitability, and boost employee satisfaction.
- Direct recruitment efforts to identify, interview, and onboard qualified candidates, enhancing team capabilities.
- Analyze performance metrics of direct reports, utilizing motivational strategies and disciplinary measures to promote a culture of high performance within the team.
- Streamline communication processes and coordinate regular meetings to foster effective dialogue between staff and management.
- Facilitate coordination of emergency and incident response initiatives, aligning actions with organizational safety standards to mitigate risks.
- Coordinate customer interactions to resolve tenant relations concerns and transient sales matters.
- Assess customer demand trends to facilitate precise base shift scheduling.
- Analyze existing standards and standard operating procedures, implementing updates to uphold rigorous ramp safety and security measures.
- Oversee quality control measures via NDX software.
Quality Control Tech
Signature Aviation
East Granby, CT
02.2021 - 07.2022
- Executed comprehensive product inspections to uphold quality standards.
- Evaluated test results and compiled comprehensive reports for management assessment.
- Led initiatives to uphold aviation fuel safety and industry standards, ensuring contamination prevention and engine reliability.
- Oversaw comprehensive fuel sampling and testing processes.
- Managed inspections of storage tanks and maintenance of fueling equipment.
- Ensured meticulous documentation in compliance with regulatory requirements.
- Conducted regular inspections and maintenance on fuel cart hoses and pumping equipment to uphold safety standards.
Line Service Tech Lead
Signature Aviation
East Granby, CT
08.2020 - 02.2021
- Executed ground support equipment functions to optimize aircraft servicing and minimize turnaround time.
- Performed thorough pre-flight inspections to uphold safety standards and guarantee aircraft operational readiness.
- Managed fuel level assessments and enforced safety protocols to maintain operational efficiency.
- Developed and delivered comprehensive training programs for new technicians to ensure adherence to standard operating procedures and safety protocols.
- Executed strategic enhancements in ramp operations aimed at reducing service time for departing flights.
- Maintained rigorous adherence to safety protocols during towing operations to ensure aircraft protection and operational integrity.
Line Service Technician
Robinson Aviation
New Haven, CT
11.2017 - 01.2020
- Executed aircraft fueling operations in compliance with ATA specifications 103 and AV fuel quality control standards.
- Executed aircraft towing and marshaling procedures to ensure safe ground movement.
- Executed procedures to chock, lock, and secure aircraft, maintaining operational integrity and safety standards.
- Assisted in providing aircraft lavatory services to maintain cleanliness and hygiene standards.
- Supported potable water service operations to ensure availability for passenger use.
- Assisted in loading and unloading baggage for efficient airport operations.
- Facilitated aircraft pre-flight and post-flight services for pilots.
- Executed fuel truck topping procedures and ensured accurate completion of fuel farm documentation.
Economic Development - Small Business Intern
City of New Haven
New Haven, CT
05.2015 - 09.2017
- Facilitated daily office operations in support of executive leadership.
- Facilitated director's adherence to project deadlines through effective time management.
- Orchestrated client meetings and resolved urgent concerns to strengthen client relationships.
- Conducted research and responded to inquiries or redirected them to appropriate departments.
- Executed comprehensive research assignments and compiled detailed reports.
- Drafted and finalized correspondence and memoranda to ensure clear communication.
- Designed and implemented comprehensive program strategies.
- Assisted in creating spreadsheets to organize data efficiently.
- Assisted with typing documents and filing records.
Education
General Studies
Gateway Community College
New Haven, CT05-2014
High School Diploma -
Hyde Leadership High School
Hamden, CT06-2011
Skills
- Operations management
- Power BI
- Customer service
- Planning and implementation
- Performance monitoring
- Microsoft Office
- Workflow optimization
- KPI tracking
- NDX Quality Control Software
Accomplishments
- Promoted to Operations Manager within 2 years of hire at Signature Aviation.
- Nominated by Regional Vice President and base Marketing General Manager of Signature Aviation to complete Accelerated Leadership Course at corporate headquarters.
- Drove and sustained a perfect compliance training completion rate over a one-year period.
Certification
Adult First Aid-CPR/AED Certified 10/2025-10/2027
Languages
English
Timeline
Operations Manager
Signature Aviation
07.2022 - Current
Quality Control Tech
Signature Aviation
02.2021 - 07.2022
Line Service Tech Lead
Signature Aviation
08.2020 - 02.2021
Line Service Technician
Robinson Aviation
11.2017 - 01.2020
Economic Development - Small Business Intern
City of New Haven
05.2015 - 09.2017
General Studies
Gateway Community College
High School Diploma -
Hyde Leadership High School