William Norfleet
Owings Mills,MD
Summary
Compassionate professional committed to addressing health disparities and implementing effective solutions during times of need. Skilled in organizing awareness events, facilitating social activities, and delivering health-related information to diverse populations. Bringing years of experience in positively influencing community health. Current student pursuing a Marriage and Family Therapy (MFT) degree and eager to embark on a fulfilling career. Proactively identifies and addresses knowledge gaps, aiming to contribute value to employers and collaborative teams in the field of mental health or as a Health Coach.
Overview
5
5
years of professional experience
Work History
Certified Health Coach
Hinge Health
12.2022 - Current
- Responsible for coaching a variety of members, both digitally and telephonically, and serve as the first line of support for member needs
- Demonstrate mastery over coaching techniques, approaches and behavioral change strategies and are able to draw upon these with intention and impact
- Utilizing in-house systems and platforms, while being expected to skillfully navigate additional resources and strategically connect with clinical personnel to ensure delivery of a consistent and personalized experience for our members
- Encouraged to act as leaders, as well as work collaboratively to foster collective growth to support members in effective, practical, and scalable application of coaching theory with the aim of improving outcomes.
Administrative Site Manager
Nystrom and Associates Ltd
Bemidji, MN
12.2021 - 10.2022
- Demonstrate strong leadership within the clinic, overseeing administrative staff, schedules, and ensuring efficient workflows
- Conduct new Front Office Associate orientation, training, and provide timely job performance reviews
- Lead administrative staff trainings and clinic meetings in collaboration with the Clinical Site Director
- Address difficult calls, patient complaints promptly, and maintain a commitment to excellent customer care
- Coordinate office orientation for all new clinical providers (CB, OP, Psychiatry, etc.)
- Collaborate with the Clinical Director on clinical staff performance issues and follow up with OP clinicians regarding treatment plans, insurance authorizations, timely billing, and patient check-outs as directed by Operations.
Studio Director & Health Coach
Motion Stretch Studio
Palo Alto, CA
05.2019 - 04.2020
- Had the highest total revenue and total revenue growth out of 13 studios
- Ended 2019 with a 63% increase in net profit growth
- Increased member conversion from 25% to 65% in 14 days
- Hired and staffed 9 stretch health coaches and 9 sales associates
- Co-managed, staffed, and trained coaches and sales associates for the Seattle studio
- Help members understand themselves better by altering habits into positive habits
- Identify obstacles that members have stopped their success
- Develop action plans for members to focus on to achieve goals.
Education
Master Of Science - Marriage And Family Therapy
Capella University
Minneapolis, MNBachelor's degree - Psychology
Capella University
Minneapolis, MN12.2023
Health Coach Institute
06.2021
Skills
- Treatment Plan Development
- Guided Meditation
- Emotional Focus Therapy
- Client Counseling
- Public Speaking
- Information Gathering
- Coaching
- Educational Materials Development
- Presentation Skills
- Menu Planning
- Problem-Solving
Additionalinformation
Available for virtual positions, Authorized to work in the US for any employer
Timeline
Certified Health Coach
Hinge Health
12.2022 - Current
Administrative Site Manager
Nystrom and Associates Ltd
12.2021 - 10.2022
Studio Director & Health Coach
Motion Stretch Studio
05.2019 - 04.2020
Master Of Science - Marriage And Family Therapy
Capella University
Bachelor's degree - Psychology
Capella University
Health Coach Institute