William OSullivan
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Gregorio's Pizzeria to enhance guest satisfaction and streamline operations. Skilled in conflict resolution and scheduling, I significantly improved seating efficiency and customer interactions, demonstrating a results-driven approach with a focus on achieving tangible outcomes.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Gregorio's Pizzeria
03.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Associate of Arts - Political Science
Northern Virginia Community College
Annandale, VA05.2026
High School Diploma -
Herndon High School
Herndon, VA06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Complex Problem-Solving
- Scheduling
- Cash Handling
- Conflict Resolution
- Handling Complaints
- Assertiveness
Accomplishments
-Graduating from Herndon High School in June 2024, attending NOVA Community College in the Fall.
-Plan on studying Political Science or International Affairs
-Two Years of JROTC program in school, helped me to learn valuable lessons and become more responsible and knowledgeable.
-Athlete, enjoys being outdoors and being fit
-GPA 3.1
Timeline
Restaurant Hostess
Gregorio's Pizzeria
03.2023 - Current
Associate of Arts - Political Science
Northern Virginia Community College
High School Diploma -
Herndon High School
Similar Profiles
Camila Mejia PenaCamila Mejia Pena
Waitress/Bartender at Gregorio's TrattoriaWaitress/Bartender at Gregorio's Trattoria
Karla QuintanillaKarla Quintanilla
Server at Gregorio's TrattoriaServer at Gregorio's Trattoria
Anthony ContarinoAnthony Contarino
General Manager/Owner at TreMonte Pizzeria Authentic Pizzeria and Ice BarGeneral Manager/Owner at TreMonte Pizzeria Authentic Pizzeria and Ice Bar