William Paez
Saint Augustine,FL
Summary
Dynamic Team Leader with a proven track record in managing complex freight operations. Expertise in team supervision, problem-solving, and fostering collaboration to drive operational efficiency and enhance customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader - Cargo Charter Executive
Chapman Freeborn Air Chartering Inc.
06.2012 - Current
- Trained and supported freight brokers, dispatchers, and sales teams to enhance performance. Assisted with prospecting, customer calls, and managing complex loads. Promoted a high-energy culture and established performance goals.
- Assisted in managing daily freight operations by booking loads, assigning carriers, and tracking shipments from pickup to delivery. Helped resolve disputes related to rate discrepancies, delays, or damaged cargo.
- Developed and maintained strong relationships with carriers to secure competitive rates and reliable capacity. Negotiated contracts and rates with shippers and carriers to support profitability. Managed key client accounts to promote customer satisfaction.
- Supported compliance with federal and state regulations for brokerage activities. Assisted in maintaining accurate documentation such as bills of lading, AWBs, rate confirmations, and proof of delivery.
Night Manager
Hilton Hotels
01.2008 - 07.2011
- Oversaw night operations to guarantee outstanding guest experiences and compliance with hotel standards.
- Supervised front desk staff to enhance communication and foster teamwork during overnight shifts.
- Established and executed procedures for effectively managing guest complaints.
- Formulated and executed room assignment strategies and housekeeping schedules to enhance operational efficiency.
Education
Master of Science - Business Administration
Phoenix University
Fort Lauderdale, FL06-2010
Bachelors Degree - Tourism And Hotel Management
UCSD
Santo Domingo, DR06-2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
Accomplishments
- Contract Negotiation - Signed and negotiated the contract for two major clients.
- Documented and resolved complex charter operations which led to positive results and retention of clients.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Collaborated with team of 10 in the development of Tesla Project.
Certification
TSA Training.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader - Cargo Charter Executive
Chapman Freeborn Air Chartering Inc.
06.2012 - Current
Night Manager
Hilton Hotels
01.2008 - 07.2011
Master of Science - Business Administration
Phoenix University
Bachelors Degree - Tourism And Hotel Management
UCSD