William Painter
Chillicothe
Summary
Detail-oriented professional with experience in client support and safety protocols. Demonstrated ability to implement personalized care plans and maintain accurate documentation, contributing to improved client outcomes and satisfaction.
Eager and reliable candidate, engaged in learning and cross-training across the organization.
Diligent Residential Assistant with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Better Care Home Network
02.2026 - 03.2026
- Assisted individuals with daily living activities, promoting independence and well-being.
- Supported development of personalized care plans tailored to individual needs and preferences.
- Collaborated with healthcare professionals to ensure consistent and quality care for clients.
- Maintained accurate documentation of client progress and incidents in compliance with regulations.
- Engaged clients in recreational activities, enhancing social skills and emotional health.
- Implemented safety protocols to protect clients during daily routines and transportation.
- Monitored medication schedules, ensuring adherence to prescribed regimens for overall health management.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Guest Service Representative
Shawnee Lanes
05.2025 - 01.2026
- Provided excellent customer service by addressing inquiries and resolving complaints efficiently.
- Assisted in maintaining a clean and organized front desk area to enhance guest experience.
- Processed reservations and payments accurately, ensuring smooth transactions for customers.
- Collaborated with team members to streamline check-in and check-out procedures, improving operational flow.
- Educated guests on facility amenities and services, enhancing their overall visit satisfaction.
- Handled phone calls promptly, scheduling events and managing guest requests professionally.
- Monitored lane availability and assisted guests in finding suitable bowling options during peak hours.
- Maintained knowledge of promotions and special events to effectively communicate offerings to guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Driver
Nourse Chillicothe Auto Mall
10.2024 - 01.2025
- Delivered vehicles to customers promptly and efficiently.
- Maintained cleanliness and organization of vehicle inventory.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted with loading and unloading vehicles during transport activities.
- Navigated routes effectively to optimize delivery times and fuel efficiency.
- Collaborated with sales team to coordinate customer pickups and drop-offs.
- Documented all deliveries accurately for record-keeping purposes.
- Adapted quickly to changing schedules and customer requests as needed.
- Followed all relevant traffic laws and safety regulations.
Security Officer
Allied Universal Security Services
07.2024 - 10.2024
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols, identifying potential hazards and ensuring compliance with safety protocols.
- Responded promptly to incidents, providing detailed reports for follow-up investigations.
- Assisted in training new security personnel on policies and procedures.
- Utilized surveillance equipment to monitor activities and maintain situational awareness.
- Enforced access control measures, verifying identification of individuals entering the premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Health Information Management Technician
InGenesis
05.2021 - 06.2022
- Organized patient records to ensure compliance with regulatory standards.
- Reviewed and verified data accuracy in electronic health record systems.
- Assisted in implementing new health information management protocols.
- Collaborated with healthcare professionals to streamline documentation processes.
- Conducted routine audits of health information for consistency and quality control.
- Developed procedures to enhance efficiency in record retrieval and storage.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Collaborated with interdisciplinary teams to develop strategies for improving the quality of health information management systems.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
Education
High School Diploma -
Huntington Local School District
Chillicothe, OH05.2003
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Housekeeping tasks
Timeline
Direct Support Professional
Better Care Home Network
02.2026 - 03.2026
Guest Service Representative
Shawnee Lanes
05.2025 - 01.2026
Driver
Nourse Chillicothe Auto Mall
10.2024 - 01.2025
Security Officer
Allied Universal Security Services
07.2024 - 10.2024
Health Information Management Technician
InGenesis
05.2021 - 06.2022
High School Diploma -
Huntington Local School District