Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Palos

William Palos

Rancho Santa Margarita,CA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

13
13
years of professional experience

Work History

Service Advisor

Tuttle Click Chrysler Jeep Dodge
01.2015 - 10.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and Deliver prompt service to prioritize customer needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Verifying Customer car insurance policies for coverage and eligibility for repair
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Technical Specialist

Red Digital Cinema
02.2011 - 12.2014
  • Completed troubleshooting and diagnostics on company resources.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
  • Trained users on desktops, laptops and mobile devices.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.


Education

Chrysler Academy Service Advisor Level 3
Tustin
08.2019

Forklift Academy
IRVINE
02.2011

Certification Training Auto Mechanics Course
Irvine, CA
06.2003

El Toro High School
Lake Forest, CA
2002

Skills

  • Customer Service
  • Repairs Scheduling
  • Service Estimates
  • Vehicle Assessment
  • Era Egnite/ Dealer FX/ Text2Drive Software
  • Booking / Invoice / Cahier / Dispatcher
  • Customer Retention
  • Insurance / Warranty claims processing DI

Languages

Spanish

Timeline

Service Advisor

Tuttle Click Chrysler Jeep Dodge
01.2015 - 10.2023

Technical Specialist

Red Digital Cinema
02.2011 - 12.2014

Chrysler Academy Service Advisor Level 3

Forklift Academy

Certification Training Auto Mechanics Course

El Toro High School

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William Palos