Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Peebles

Casper,WY

Summary

Accomplished operations management professional bringing over 6 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

Worked in the cable industry for 14 years. I have developed skills as a team leader with Spectrum and built one of the best teams in the state of Wyoming.

I take pride in the ability to lead and train a team. I believe in being pro active and constantly training.

Overview

13
13
years of professional experience

Work History

Tech Ops Supervisor

Spectrum
Casper, WY
02.2016 - Current
  • Motivated and trained 12 employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Field Technician

Suddenlink
Bullhead City, AZ
09.2008 - 12.2015
  • Performed installations and troubleshooting of television, phone and internet services.
  • Drove and maintained company vehicle
  • Managed and maintained all assigned equipment
  • Used signal level meter to see and troubleshoot signal issues
  • Located underground cable lines
  • Worked with customers to help understand services
  • Worked in an on call rotation

Education

High School Diploma -

Kelly Walsh High School
Casper, WY
06.1990

Skills

  • Key Performance Indicators (KPIs)
  • Management Training
  • Department Oversight
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Operational Efficiency and Safety
  • Shift Coverage
  • Safe Work Methods
  • Job Assignments

Accomplishments

Plan supervise all dta mediation projects in Casper.


I am consistently tier 4 on my monthly scorecard.


I finished 2021 in tier 4 in a 3 state region.


I am consistently recognized by my peers in my and outside my department.





Timeline

Tech Ops Supervisor

Spectrum
02.2016 - Current

Field Technician

Suddenlink
09.2008 - 12.2015

High School Diploma -

Kelly Walsh High School

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William Peebles