William Perry
Lake Forest,CA
Summary
Microsoft Office User:
Word
Excel
Outlook Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
Transblue Construction Franchise
11.2018 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
- Established effective communication among team members for enhanced collaboration and successful project completion
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
DEPARTMENT HEAD, ELECTRONICS ASSOCIATE CASHIER
Walmart Superstore
07.2017 - Current
- Customer Services
- Stock items
- Photo lab Associate
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Served needs of [Num2-3ber]+ customers per day as head of skilled listing team
DELIVERY DRIVER SEASONAL
UPS
08.2001 - 01.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
DELIVERY DRIVER
Amazon Fulfillment Hub
08.2021 - 12.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Operated light trucks to deliver loads as far as [Number] miles from home location
LEASE CONSULTANT
Blackdot Capital
03.2016 - 11.2016
- Lease Expiration Renewals
- Rent Reduction
- Lease Language Enhancements
- Lease Termination and Disposition
- Lease Rationalization
- Lease Prepayment
- Lease Office (New Site Build and Modifications.
- Increased lease agreement closures by effectively presenting property features and benefits to potential tenants
- Conducted thorough background checks on prospective tenants, minimizing risk of late payments or evictions
- Developed strong relationships with local businesses and real estate agents, increasing referral opportunities for new tenants
TELESERVICES CALL CENTER
Online Trading Academy
02.2012 - 12.2015
- Take Incoming call from new and old attendees for up and coming classes
- Streamlined call flow processes for more efficient response times and increased productivity
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques
SALES MANAGER
Lexington Law Group
11.2007 - 07.2011
- Incoming Call for Refi
- Take 1030 Apps
- Reverse Mortgages
- FHA Streamline
- Standard Mortgage Processing
Sales Manager
Auto One Warranty
02.2004 - 11.2008
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
SALES MANAGER
Auto One Warranty
02.2004 - 11.2007
- Managing a team of 25 total openers and closer
- Answering incoming calls regarding customer inquiries and cancellations
- Working with the customer to save account from cancellation
- Interacts with the customer and their administrator to resolve any issues
- Completes all cancellation paperwork in a thorough manner.
Education
Associate of Arts - Business Administration And Management
Bonita Vista High
Chula Vista, CA06.1977
Associate of Arts - Business Administration
Southwestern
Chula Vista, CA02.1977
Skills
- Schedule Management
- Productivity Improvement
- Technical Support
- Data Analysis
- Contract Management
- Compliance Monitoring
- Commercial Driving
- Payment Collection
- Order Verification
- Load Balancing
- Vehicle Maintenance
Additional Information
ALSO IN LATE 2019 I WAS OFFERED A POSITION FROM A FRANCHISE OWNER IF I'D BE INTERESTED IN A PROJECTManager for his team name the opportunity came up for me to participate in the franchise myself so I did.
Personal Information
Title: Project Manager
Certification
UPS: University 10 Point Commentary
RELIAS: Post Dialysis
UPS DRIVER
I would like to thank for the consideration and opportunity
Bill Perry,
Timeline
DELIVERY DRIVER
Amazon Fulfillment Hub
08.2021 - 12.2021
Project Manager
Transblue Construction Franchise
11.2018 - Current
DEPARTMENT HEAD, ELECTRONICS ASSOCIATE CASHIER
Walmart Superstore
07.2017 - Current
LEASE CONSULTANT
Blackdot Capital
03.2016 - 11.2016
TELESERVICES CALL CENTER
Online Trading Academy
02.2012 - 12.2015
SALES MANAGER
Lexington Law Group
11.2007 - 07.2011
Sales Manager
Auto One Warranty
02.2004 - 11.2008
SALES MANAGER
Auto One Warranty
02.2004 - 11.2007
DELIVERY DRIVER SEASONAL
UPS
08.2001 - 01.2022
Associate of Arts - Business Administration And Management
Bonita Vista High
Associate of Arts - Business Administration
Southwestern
UPS: University 10 Point Commentary
RELIAS: Post Dialysis
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