Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Pickens

Covington

Summary

Diligent and forward-thinking professional with an organized and competitive nature focused on always growing the customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

12
12
years of professional experience

Work History

Account Executive

Spectrum Business
03.2025 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Client Solutions Executive II

AT&T Communications
11.2021 - 11.2024
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.
  • Presented product concepts and offerings to K-12 Schools and Government agencies based on established specifications and preferences.
  • Prepared forecasts and mapped resources to most valuable opportunities.

Account Manager II

Spectrum Enterprises LLC, A Charter Communications
03.2020 - 11.2021
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Sales Manager - Owner

Idris-Kaan & Co.
06.2018 - 03.2020
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
  • Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
  • Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.

Senior Accounts Executive II

Spectrum Enterprises LLC, A Charter Communications
06.2013 - 04.2018
  • Solved customer challenges by offering relevant Voice, Data & Wireless products and services to Governments & K-12 Schools
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Managed sales cycle from first contact to established customer sale and maintained a solid customer base.
  • Achieved or exceeded company-defined sales quotas.
  • Met existing customers to review current services and expand sales opportunities.

Education

Ohio University
Athens, OH

Skills

  • Mentoring and coaching
  • Business development
  • Knowledgeable in Voice & Data Application
  • Sales strategies
  • Customer service
  • Business development and planning
  • Customer presentations
  • Territory management
  • Lead generation
  • Sales quota achievement
  • Database management
  • Written and verbal communication

Timeline

Account Executive

Spectrum Business
03.2025 - Current

Client Solutions Executive II

AT&T Communications
11.2021 - 11.2024

Account Manager II

Spectrum Enterprises LLC, A Charter Communications
03.2020 - 11.2021

Sales Manager - Owner

Idris-Kaan & Co.
06.2018 - 03.2020

Senior Accounts Executive II

Spectrum Enterprises LLC, A Charter Communications
06.2013 - 04.2018

Ohio University

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