William Pierce
Douglasville,GA
Summary
Proven Customer Service Representative at Publix, adept in problem-solving and critical thinking, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Demonstrated exceptional active listening skills, swiftly addressing concerns, with a focus on impactful customer service achievements.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
10.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Marketing
Alabama A & M University
Normal, AL05.2027
High School Diploma -
New Manchester High School
Douglasville, GA05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
1st Place for Bagging Grocery Competition
A & M Trombone Section
Timeline
Customer Service Representative
Publix
10.2021 - 06.2023
No Degree - Marketing
Alabama A & M University
High School Diploma -
New Manchester High School
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