Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

William Porter

Bountiful,UT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

27
27
years of professional experience

Work History

Account Manager

Ferguson Waterworks
04.2017 - Current
  • Accomplished in waterworks sales and management, with a clear understanding on how to estimate, win and manage projects.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.


Account Manager

HD Supply Waterworks (Core & Main)
01.2009 - 03.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Inside Sales Representative

HD Supply Waterworks (Core & Main)
01.2002 - 01.2009
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Project Manager

Porter Construction
03.1997 - 01.2002
  • Planned and scheduled large & small excavation projects, start to finish.
  • Successfully managed multiple commercial, public and private development projects simultaneously.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Assisted in the hiring and firing of Employees.

Education

Bachelor of Arts - Psychology

University of Utah
Salt Lake City, UT

High School Diploma -

Highland High School
Pocatello, ID

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Account development

Accomplishments


  • #1 Salesman 7 years in a row at Ferguson Waterworks Utah, maintaining year over year sales of 20+ Million dollars of sales.
  • #1 Salesman 4 years in a row at HD Supply Waterworks Utah, maintaining year over year sales of 15+ Million dollars of sales.
  • #1 Salesman 3 years in a row for HD Supply Waterworks' Western Region.
  • Accomplished excavator operator & property developer
  • Eagle Scout


Hobbies

Hobbies include Mountain Biking, Paintballing, UTV Riding, Camping, Shooting and recreational property development.

Timeline

Account Manager

Ferguson Waterworks
04.2017 - Current

Account Manager

HD Supply Waterworks (Core & Main)
01.2009 - 03.2017

Inside Sales Representative

HD Supply Waterworks (Core & Main)
01.2002 - 01.2009

Project Manager

Porter Construction
03.1997 - 01.2002

Bachelor of Arts - Psychology

University of Utah

High School Diploma -

Highland High School

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William Porter