Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Generic

William Portwine

Jamaica,New York

Summary

Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Security Officer

9/11 Memorial Museum
New York, NY
08.2012 - 11.2022
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Provided escorts for visitors as needed throughout the facility.
  • Maintained accurate logs of all security related activities.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Searched bags manually to identify prohibited items and contraband.

Public Safety Officer

Fashion Institute-technology
New York, NY
04.2013 - 04.2016
  • Attended training sessions related to public safety issues such as first aid and CPR certification courses.
  • Monitored traffic flow on campus, providing directions and responding to emergency situations as needed.
  • Provided security services for special events and responded to incidents involving alcohol or drugs.
  • Inspected buildings and grounds to detect signs of intrusion or vandalism.
  • Investigated suspicious activities, disturbances, thefts, or other criminal activity.
  • Communicated effectively via radio transmissions with other officers while patrolling assigned area.
  • Conducted regular patrols of designated areas within the campus community.
  • Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
  • Assisted in maintaining order at public events such as concerts and sporting events.
  • Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
  • Performed first aid and CPR when necessary until medical personnel arrived on scene.
  • Provided escorts for individuals who requested assistance after dark hours.
  • Verified identification cards from visitors entering restricted areas.
  • Responded to complex public safety situations and supported restoration of order and safety.
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Administered first aid and artificial respiration to injured persons.
  • Managed access control to secure buildings and sensitive areas to prevent unauthorized entry.
  • Directed traffic during public events, accidents, or construction to ensure safety and minimize congestion.
  • Developed and maintained positive relationships with community members to foster trust and cooperation.
  • Responded to emergency calls for service, assessed situations, and took appropriate action.
  • Conducted routine patrols in designated areas to ensure public safety and property protection.
  • Utilized communication equipment, including radios and dispatch systems, to coordinate response efforts.
  • Prepared detailed reports on incidents, accidents, and investigations for legal and administrative use.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.

Security Supervisor

Steiner Studios
Brooklyn, NY
12.2007 - 09.2012
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Conducted regular security patrols to identify and mitigate potential threats.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Ensured all security equipment was maintained and fully operational.
  • Facilitated communication between security team and other departments for a cohesive environment.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Evaluated performance of security staff and provided constructive feedback.
  • Monitored CCTV systems to ensure comprehensive surveillance of the facility.
  • Managed access control systems to secure premises and sensitive areas.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Coordinated security efforts for special events and high-profile visits.
  • Conducted investigations into security breaches and prepared detailed reports.
  • Liaised with management to communicate security concerns and provide updates.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.

Security Officer

Fairview Nursing Care Center
Queens, NY
04.2003 - 06.2011
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Checked for safety hazards and took corrective action when necessary.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

Education

High School Diploma -

Andrew Jackson High School
Saint Albans, NY
06-1990

Skills

  • Access Control
  • CCTV Monitoring
  • Staff Management
  • Premises patrol
  • Visitor tracking
  • Stationary surveillance
  • Conflict de-escalation
  • Superior customer service
  • Identification verification
  • Report Generation
  • Incident Reporting
  • Alarm monitoring
  • Fire safety training
  • General security
  • Checkpoint management
  • Security Guard License
  • Report Writing
  • Screening wands
  • Security Screenings

Accomplishments

  • Employee of the Month
  • Certificate of Service

Certification

  • F03- Indoor Place of Assembly Safety Personnel
  • F01- Citywide Fire Guard For Impairment
  • Bomb Threat Awareness
  • NYS Department of State Division of Licensing Services
  • Eight Hour Annual In-Service Training Course For Security Guards
  • Sixteen Hour On-The-Job Training Course For Security Guards

Timeline

Public Safety Officer

Fashion Institute-technology
04.2013 - 04.2016

Security Officer

9/11 Memorial Museum
08.2012 - 11.2022

Security Supervisor

Steiner Studios
12.2007 - 09.2012

Security Officer

Fairview Nursing Care Center
04.2003 - 06.2011

High School Diploma -

Andrew Jackson High School

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