William Primes
Syracuse
Summary
Dedicated office assistant with over 8 years of experience in healthcare administration. Proven skills in documentation and reporting, streamlining claim processing, and resolving patient billing inquiries, leading to increased efficiency and faster reimbursements.
Overview
13
13
years of professional experience
Work History
Office Assistant
SUNY Upstate Medical University
Syracuse, NY
05.2018 - Current
- Managed patient billing inquiries, ensuring timely and accurate resolution of financial concerns.
- Expedited claim processing timeframes through proactive troubleshooting of claim denials or rejections, resulting in faster reimbursement for services rendered.
- Supported team members by offering assistance with complex cases, leading to improved resolution times and increased patient satisfaction.
Nursing Station Clerk
SUNY Upstate Medical University
Syracuse, NY
04.2016 - 05.2018
- Coordinated communication between nursing staff, physicians, and patients to enhance workflow efficiency.
- Maintained inventory of medical supplies and processed orders to ensure availability for patient care.
- Monitored incoming calls and provided information or routed inquiries to appropriate departments effectively.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Access Representative
SUNY Upstate Medical University
Syracuse, NY
06.2013 - 04.2016
- Managed patient registration process to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification processes, improving claim approval rates through thorough documentation.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Associate of Science - Health Information Technology
Onondaga Community College
Syracuse, NYSkills
- Organizing and categorizing
- Strong problem solver
- Attention to detail
- Punctual and hardworking
- Denial management
Timeline
Office Assistant
SUNY Upstate Medical University
05.2018 - Current
Nursing Station Clerk
SUNY Upstate Medical University
04.2016 - 05.2018
Patient Access Representative
SUNY Upstate Medical University
06.2013 - 04.2016
Associate of Science - Health Information Technology
Onondaga Community College