William Ranta
Cleveland,OH
Summary
Dynamic General Manager with a proven track record at Forest City Shuffleboard, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and fostered a positive work environment, enhancing employee satisfaction. Skilled in problem resolution and cultivating strong client relationships, ensuring long-term loyalty and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Forest City Shuffleboard
03.2023 - Current
- Managed budget implementations, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bar Manager
Forest City Shuffleboard
04.2019 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Bartender
Forest City Shuffleboard
05.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Waiter
Mable's BBQ
03.2016 - 05.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Lolita
04.2015 - 04.2016
Restaurant Waiter
Crop Bistro & Bar
10.2013 - 04.2015
Barback
Cropicana
05.2013 - 09.2013
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
Bachelor of Arts - Animation / Graphic Design
Edinboro University of Pennsylvania
Edinboro, PA05-2006
No Degree -
Ashtabula High School
Ashtabula, OH05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Ohio Department of Health: Manager Certification in Food Protection
Timeline
General Manager
Forest City Shuffleboard
03.2023 - Current
Bar Manager
Forest City Shuffleboard
04.2019 - Current
Bartender
Forest City Shuffleboard
05.2017 - Current
Restaurant Waiter
Mable's BBQ
03.2016 - 05.2017
Restaurant Waiter
Lolita
04.2015 - 04.2016
Restaurant Waiter
Crop Bistro & Bar
10.2013 - 04.2015
Barback
Cropicana
05.2013 - 09.2013
Bachelor of Arts - Animation / Graphic Design
Edinboro University of Pennsylvania
No Degree -
Ashtabula High School
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