William Ray

1. Patrol and Surveillance:

• Conducted thorough patrols of campus buildings and parking areas to prevent and monitor for signs of intrusion, vandalism, or other criminal activity.
• Monitored surveillance cameras and alarm's to identify any suspicious activities.

2. Emergency Response :

• Alerted emergency officials through utilization of the Simplex Fire Alarm system
• Took appropriate actions to help mitigate risks and ensure the safety of students and other visitors.
• Attended FEMA emergency management training and gained Introduction to Incident Command System, ICS-100 certificate.

3. Access Control:

• Monitored access points to campus buildings and facilities through both remote and manual systems.
• Directed traffic before and after campus events through the use of wand and stoplight control panel.

• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
• Organized ingredients and restocked supplies to prepare for busy periods
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses
• Stored perishable food items in freezer or refrigerator to protect from spoilage
• Updated displays, cases and other customer-facing areas to increase sales of special items
• Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions
• Documented and entered special orders for event catering and party trays
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices
• Cleaned utensils, dishes and glasses for customer use
• Communicated effectively with deli counter customers to answer questions and make recommendations

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
• Guarded restricted areas to prevent unauthorized entry
• Trained new security officers on safety protocols and company standards
• Documented security-related situations and submitted in-depth reports to superiors
• Provided security presence for large events.

• Operated cash register collected payments and provided accurate change
• Prepared and served coffee, espresso drinks, blended coffees and teas
• Described menu items to customers and suggested products based on stated preferences
• Maintained highest standards of conduct and service to support company reputation
• Greeted guests with pleasant smile and superior customer service
• Checked temperatures of freezers, refrigerators and heating equipment
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.