Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Reagan

Jefferson City,MO

Summary

Experienced customer service worker transitioning into health care. Strong track record of effective patient interaction, along with medication preparation and collaboration within a fast-paced pharmacy environment.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Walgreens
11.2023 - Current
  • Prepared medication according to prescribed instructions.
  • Contributed to pharmacy volume of 600-800 prescriptions filled daily.
  • Dispensed and distributed medication in adherence to state and federal law and company policy.
  • Exercised effective communication skills to coordinate work flow within the pharmacy.
  • Assisted with on-the-job training of new personnel.
  • Received and performed data entry for new prescriptions.
  • Adjudicated third-party insurance claims.
  • Prepared and labeled prescriptions consistent with state and federal labeling guidelines.
  • Conducted point-of-sale transactions with precise cash-handling and patient counseling as needed.
  • Answered telephone calls to assess patient needs and completed calls which did not need pharmacist attention.
  • Delivered quality customer service in all patient interactions.

Security Professional

Allied Universal Security Services
10.2022 - 08.2023
  • Adhered to established policies, procedures, and regulations.
  • Communicated with management, job site staff, and external actors to ensure smooth operations and adherence to all policies and laws.
  • Performed closing inspections to ensure physical security of the property.


Production Worker

Scholastic
10.2021 - 11.2023
  • Exercised attention to detail to ensure that all inventory movement was accurately recorded.
  • Followed oral and written instructions and policies to maintain safe working environment.

English Teacher

Chungdahm Learning
02.2021 - 03.2021
  • Used computer technology to present lessons with student interaction
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Practiced attention to detail to evaluate correct spelling, grammar, and punctuation in all written assignments.

Security Officer

Century Casino
10.2019 - 08.2020
  • Used scanning technology to screen identification documents.
  • Patrolled the floor and reported conditions to management or state authorities as required by law and company policy.
  • Maintained professional demeanor and practiced de-escalation in high-pressure situations.
  • Practiced effective communication skills via radio and telephone to ensure smooth operations and the safety and security of all individuals and property.
  • Practiced strict cash-handling procedures as needed.

Member Service Associate

Sam's Club
07.2016 - 07.2019
  • Practiced effective communication across different store teams to achieve positive customer outcomes.
  • Delivered high-quality customer interactions by recognizing needs and connecting customers to products and services.

Education

Bachelor of Music - Instrumental Music Performance

Southeast Missouri State University
Cape Girardeau, MO
05.2017

Skills

  • Typing: 80-100 wpm
  • Computer use
  • Attention to detail
  • Report preparation
  • Verbal Communication
  • Written Communication
  • Troubleshooting

Timeline

Pharmacy Technician

Walgreens
11.2023 - Current

Security Professional

Allied Universal Security Services
10.2022 - 08.2023

Production Worker

Scholastic
10.2021 - 11.2023

English Teacher

Chungdahm Learning
02.2021 - 03.2021

Security Officer

Century Casino
10.2019 - 08.2020

Member Service Associate

Sam's Club
07.2016 - 07.2019

Bachelor of Music - Instrumental Music Performance

Southeast Missouri State University