Experienced customer service worker transitioning into health care. Strong track record of effective patient interaction, along with medication preparation and collaboration within a fast-paced pharmacy environment.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens
11.2023 - Current
Prepared medication according to prescribed instructions.
Contributed to pharmacy volume of 600-800 prescriptions filled daily.
Dispensed and distributed medication in adherence to state and federal law and company policy.
Exercised effective communication skills to coordinate work flow within the pharmacy.
Assisted with on-the-job training of new personnel.
Received and performed data entry for new prescriptions.
Adjudicated third-party insurance claims.
Prepared and labeled prescriptions consistent with state and federal labeling guidelines.
Conducted point-of-sale transactions with precise cash-handling and patient counseling as needed.
Answered telephone calls to assess patient needs and completed calls which did not need pharmacist attention.
Delivered quality customer service in all patient interactions.
Security Professional
Allied Universal Security Services
10.2022 - 08.2023
Adhered to established policies, procedures, and regulations.
Communicated with management, job site staff, and external actors to ensure smooth operations and adherence to all policies and laws.
Performed closing inspections to ensure physical security of the property.
Production Worker
Scholastic
10.2021 - 11.2023
Exercised attention to detail to ensure that all inventory movement was accurately recorded.
Followed oral and written instructions and policies to maintain safe working environment.
English Teacher
Chungdahm Learning
02.2021 - 03.2021
Used computer technology to present lessons with student interaction
Assessed student progress and provided feedback to improve performance and establish academic success.
Practiced attention to detail to evaluate correct spelling, grammar, and punctuation in all written assignments.
Security Officer
Century Casino
10.2019 - 08.2020
Used scanning technology to screen identification documents.
Patrolled the floor and reported conditions to management or state authorities as required by law and company policy.
Maintained professional demeanor and practiced de-escalation in high-pressure situations.
Practiced effective communication skills via radio and telephone to ensure smooth operations and the safety and security of all individuals and property.
Practiced strict cash-handling procedures as needed.
Member Service Associate
Sam's Club
07.2016 - 07.2019
Practiced effective communication across different store teams to achieve positive customer outcomes.
Delivered high-quality customer interactions by recognizing needs and connecting customers to products and services.
Education
Bachelor of Music - Instrumental Music Performance
Southeast Missouri State University
Cape Girardeau, MO
05.2017
Skills
Typing: 80-100 wpm
Computer use
Attention to detail
Report preparation
Verbal Communication
Written Communication
Troubleshooting
Timeline
Pharmacy Technician
Walgreens
11.2023 - Current
Security Professional
Allied Universal Security Services
10.2022 - 08.2023
Production Worker
Scholastic
10.2021 - 11.2023
English Teacher
Chungdahm Learning
02.2021 - 03.2021
Security Officer
Century Casino
10.2019 - 08.2020
Member Service Associate
Sam's Club
07.2016 - 07.2019
Bachelor of Music - Instrumental Music Performance