William Reaves Jr
Katy
Summary
Experienced supervisor seeking to leverage leadership skills and develop a high-performing team. Possessing strong analytical abilities, I am a quick learner who efficiently diagnoses, troubleshoots, and applies knowledge in innovative ways. With excellent written and oral communication skills, I effectively train employees, maintain comprehensive record keeping, and collaborate seamlessly with other departments.
Overview
25
25
years of professional experience
Work History
Senior Technician/Assistant Manager
Valvoline Instant Oil Change
07.2024 - 12.2024
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
Fiber Optic Technician
AT&T
07.2022 - 11.2023
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Truck Operator
Fresh Coast Logistics
07.2021 - 06.2022
- Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
- Improved time management skills through efficient trip planning, enabling on-time arrival at designated stops consistently.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Insulator
Amundson Insulation
06.2016 - 04.2021
- Installed and or repaired batt, blow and spray foam insulation as per the code in new and remodeled residential and commercial dwellings
Premise Technician
AT&T Inc
05.2015 - 06.2016
- Installed and repaired internet, telephone and television services for commercial and residential structures
Sales/Technician
Southeast Sales Corp
02.2005 - 09.2010
- Provided sales consultant service for motorcycles, scooters and ATV's
- Provided technician assistance as needed for service repairs
Electrical & Mechanical Systems Supervisor
U.S. Marine Corps
01.2000 - 01.2005
- Provide technical expertise, organizational skills and leadership experience in support of daily equipment and systems maintenance requirements
- Ensure all maintenance tasks meet quality standards, complete parts and service records
- Facilitate adherence to health and safety requirements through proactive workplace organization and employee education
- Provide daily pre-operational inspections on all departmental gear
- Organize and update comprehensive information management system to efficiently track equipment calibration, maintenance requirements, and related invoices
- Managed the tool department for all the work centers
- Assisted in completion of periodic employee progress reports
- Recognized by management for consistent strong contributions to departmental success; provided trusted leadership, keen organizational abilities and extensive technical skills
- Earned meritorious citations for achieving error-free rating during department Quality Assurance inspection
Education
Associate of Science - Criminology and Forensic Technology
ITT Technical Institute
San Diego, California06.2013
Skills
- Interpersonal skills
- Time management skills
- Organizational skills
- Technological skills
Timeline
Senior Technician/Assistant Manager
Valvoline Instant Oil Change
07.2024 - 12.2024
Fiber Optic Technician
AT&T
07.2022 - 11.2023
Truck Operator
Fresh Coast Logistics
07.2021 - 06.2022
Insulator
Amundson Insulation
06.2016 - 04.2021
Premise Technician
AT&T Inc
05.2015 - 06.2016
Sales/Technician
Southeast Sales Corp
02.2005 - 09.2010
Electrical & Mechanical Systems Supervisor
U.S. Marine Corps
01.2000 - 01.2005
Associate of Science - Criminology and Forensic Technology
ITT Technical Institute
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