William Ribble
Phoenix
Summary
Dynamic Payments Consultant with over 25 years of experience in payment processing and project leadership. Known for strong problem-solving abilities and collaboration with cross-functional teams to address client challenges and maintain outstanding customer relationships.
Overview
34
34
years of professional experience
Work History
Payments Consultant - US Processors
American Express
Phoenix, AZ
09.2008 - Current
- Manage contract negotiation, telcom, specification certification, terminal certifications and production processing for multiple US AMEX Processors, to include Elavon, Paypal/Braintree, Visa/Cybersource and Mastercard. Of which 8 are OptBlue Partners.
- Manage the processor certifications for all AMEX products to include OptBlue Auth and Submission processing, EMV, Card Refresher, Debit, COFT Tokenization, Applepay/Googlepay, Transit, Pay Fac models and many others.
- Collaborate with cross-functional teams to implement innovative solutions for client challenges/production issues. This includes significant production and data integrity issues that include OptBlue Partner impacts.
- Developed and manage US processor reporting, MPLS circuit invoicing and other team related projects.
Manager: GNS Policy
American Express
Phoenix
09.2003 - 09.2008
- Managed the GNS Business and Operational Policy Guide. Led cross-functional teams to understand Policy updates/changes and crafted the verbiage for the Guide. Ensured that policy for technical specification changes were accurately reflected in the document.
- Developed and managed to GNS Compliance program that monitored disputes globally and worked with GNS Acquirers to remediate excessive Retrievals/Chargebacks.
Project Manager
Fiserv
Hagerstown, MD
08.1996 - 02.2003
- Led cross-functional teams to migrate processing portfolios from various Banks on the FDR Omaha Platform to the FDR MD platform. Required understanding of technical transaction processing and operational servicing to be migrated.
PS2000 Analyst
Visa
San Mateo, CA
02.1992 - 08.1996
- Analyzed US Card Processing data to identify and work with US Acquirers that were not compliant with the PS2000 transaction data enhancement rollout.
Education
Bachelor of Science -
University of Tennessee
Chattanooga, TNSkills
- Managing Client Relationships (Engagement/Negotiation)
- Problem-solving (highly analytical)
- Issue resolution (analysis and evaluation)
- Expert knowledge of Payment Processing
- Project Leadership
- Data analytics
Timeline
Payments Consultant - US Processors
American Express
09.2008 - Current
Manager: GNS Policy
American Express
09.2003 - 09.2008
Project Manager
Fiserv
08.1996 - 02.2003
PS2000 Analyst
Visa
02.1992 - 08.1996
Bachelor of Science -
University of Tennessee