William Rinehart
Conroe,TX
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
13
13
years of professional experience
Work History
Sales Representative
HISCO
05.2019 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Production Manager
ADHESIVE MATERIALS GROUP
06.2016 - 05.2019
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Customer Service Manager
ADHESIVE MATERIALS GROUP
12.2014 - 06.2016
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Inside Sales Representative
ADHESIVE MATERIALS GROUP
10.2010 - 12.2014
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Education
BBA - Business Administration And Management
Sam Houston State University
Huntsville, TX05.2010
Skills
- Proposal Development
- Network development
- Sales closing
- Client Service
- Business Development
- Account Management
- Customer Service
- Product and Service Sales
Timeline
Sales Representative
HISCO
05.2019 - Current
Production Manager
ADHESIVE MATERIALS GROUP
06.2016 - 05.2019
Customer Service Manager
ADHESIVE MATERIALS GROUP
12.2014 - 06.2016
Inside Sales Representative
ADHESIVE MATERIALS GROUP
10.2010 - 12.2014
BBA - Business Administration And Management
Sam Houston State University
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