Bruce Elliott
Jacksonville,AR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
33
33
years of professional experience
Work History
Sales Representative
Crystal Springs Water Co Inc
1991.01 - 2023.10
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives throughout the Arkansas Market.
- Won Salesman of the year 14 times.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
Skills
- Networking
- Opportunity Identification
- Customer Service-Oriented
- Revenue and Profit Maximization
- Persuasive Negotiator
- Sales Proposal Creation
- Proposal Development
- Relationship Building
- Competitor Research and Analysis
- Client Needs Assessment
- Closing Techniques
Timeline
Sales Representative
Crystal Springs Water Co Inc
1991.01 - 2023.10
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