William Ritchie
Middle River,MD
Summary
Coordinated Night Manager talented at leading and motivating store team and managing store stock levels. Forecasts volume of future sales and analyzes sales figures. Numbers-savvy and organized with over 4 years of comprehensive experience working in Wine and Spirits stores. With a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
Work History
Evening Manager
Oakdale Fine Wine And Spirits
07.2021 - Current
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Grounds Maintenance Worker
Annadale Apartments
03.2020 - 04.2021
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Loaded and unloaded landscaping equipment and materials safely.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
- Applied pesticides and herbicides to control pests and weeds.
Liquor Store Clerk
Max's Liquors
08.2019 - 02.2020
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Woodlawn High School
Baltimore, MD06.2016
Skills
Exceptional customer service
Timeline
Evening Manager
Oakdale Fine Wine And Spirits
07.2021 - Current
Grounds Maintenance Worker
Annadale Apartments
03.2020 - 04.2021
Liquor Store Clerk
Max's Liquors
08.2019 - 02.2020
High School Diploma -
Woodlawn High School
Similar Profiles
EDDIE ALLENEDDIE ALLEN
Store Leader at ABC Fine Wine & SpiritsStore Leader at ABC Fine Wine & Spirits
Ken MaddoxKen Maddox
Main Cashier/Customer Service Sales Representative at ABC Fine Wine & SpiritsMain Cashier/Customer Service Sales Representative at ABC Fine Wine & Spirits
John GangiJohn Gangi
Sales Associate at Addy's Fine Wine and SpiritsSales Associate at Addy's Fine Wine and Spirits
Latori GolbourneLatori Golbourne
Salon Owner/Operator at My Salon Suites RosedaleSalon Owner/Operator at My Salon Suites Rosedale
Daila M. MatthewsDaila M. Matthews
Associate Professor & Course Designer at Swedish Institute College of Health SciencesAssociate Professor & Course Designer at Swedish Institute College of Health Sciences