James Jones II
Hampton,VA
Summary
Developed leadership and operational management skills in fast-paced environment, seeking to transition into new field. Proven ability to adapt to changing needs and ensure smooth operations. Adept at conflict resolution, staff training, and effective communication. Reliable and results-driven, ready to make significant impact.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
03.2015 - Current
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Provided excellent customer service, leading by example for team members to follow.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
Armed Security Officer
DCS Security
03.2013 - 03.2015
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Facilitated secure working environment, conducting regular checks of security equipment and infrastructure.
- Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Armed Security Supervisor
Client Protective Services
03.2001 - 03.2013
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Responded promptly to alarms or calls for assistance while adhering to established procedures for escalation as necessary.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
Education
No Degree - Criminal Justice
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Kecoughtan High School
Hampton, VA06-2008
Skills
- Customer service focus
- Health and safety compliance
- Staff training and development
- Delegation and supervision
- POS system operation
- Employee scheduling
- Integrity and honesty
- Emergency management
- Legal compliance
- Report writing
- De-escalation techniques
- Exceptional problem solver
Certification
- Food Safety Certified
Timeline
Evening Manager
Food Lion
03.2015 - Current
Armed Security Officer
DCS Security
03.2013 - 03.2015
Armed Security Supervisor
Client Protective Services
03.2001 - 03.2013
No Degree - Criminal Justice
Thomas Nelson Community College
High School Diploma -
Kecoughtan High School