WILLIAM RIVERA
Miami,FL
Summary
Proactive and motivated Owner/Courier with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
22
22
years of professional experience
Work History
Operator / Courier
Flamingo Courier - UPS Supply Chain Solutions
02.2010 - Current
- Lawfully cleared merchandise through customs per client and government requirements
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
Print Production Manager
Marriott Vacation Worldwide
11.2011 - 04.2020
- Collaborated with cross-functional teams to develop creative solutions for complex print projects.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Improved turnaround times by streamlining communication channels within print production team.
Customer Service Representative
AT&T Wireless Mobility
04.2010 - 10.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Branch Manager
Enterprise Rent-A-Car
12.2007 - 01.2010
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Marketing Manager
Sears Roebuck
09.2002 - 12.2007
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
Education
Bachelor's degree in Graphic Design -
Atlantic College
Guaynabo, PR05.2024
Skills
- Attention to Detail
- Teamwork and Collaboration
- Troubleshooting
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Deadline-oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Print Production Manager
Marriott Vacation Worldwide
11.2011 - 04.2020
Customer Service Representative
AT&T Wireless Mobility
04.2010 - 10.2011
Operator / Courier
Flamingo Courier - UPS Supply Chain Solutions
02.2010 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
12.2007 - 01.2010
Marketing Manager
Sears Roebuck
09.2002 - 12.2007
Bachelor's degree in Graphic Design -
Atlantic College
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