William Roberson
NORTH LAS VEGAS
Summary
Accomplished Recovery Manager at Nicholis Financial LLC, adept in problem-solving and team leadership. Spearheaded initiatives that enhanced asset recovery, boosting client satisfaction by 20%. Proven track record in customer service and compliance, with expertise in training management and decision-making. Recognized for driving operational efficiency and fostering collaborative environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Terribles Neighborhood Market
01.2024 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized store environment.
Security Officer
Main Street Casino
05.2023 - 03.2024
- Monitored casino premises to ensure safety and compliance with security protocols.
- Responded to incidents and emergencies, coordinating with law enforcement as needed.
- Conducted regular patrols to deter theft and maintain a secure environment.
- Assisted in training new security staff on procedures and emergency response techniques.
Transit Bus Driver
Keolis Transit
02.2020 - 03.2022
- Operated transit bus efficiently, ensuring timely arrivals at designated stops.
- Adhered to safety protocols, maintaining compliance with local transportation regulations.
- Assisted passengers with disabilities, providing necessary support for safe boarding and disembarking.
- Conducted routine vehicle inspections, identifying maintenance needs and reporting issues promptly.
Truck Driver
May Trucking Company Brooks Terminal
01.2017 - 01.2020
- Operated commercial trucks to ensure timely delivery of goods across designated routes.
- Conducted pre-trip inspections to guarantee vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and cargo delivered per federal guidelines.
- Provided exceptional customer service during deliveries, addressing client inquiries and concerns effectively.
Recovery Manager/Litigation Manager
Nicholis Financial LLC.
01.1995 - 09.2010
- Developed recovery strategies to enhance asset recovery processes and minimize financial loss.
- Led cross-functional teams to implement compliance measures and ensure regulatory adherence.
- Analyzed recovery reports to identify trends and recommend improvements in operational efficiency.
- Trained staff on best practices for collections management and risk assessment procedures.
- Spearheaded initiatives that resulted in improved client relationships and increased satisfaction levels.
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Managed a diverse portfolio of complex cases, balancing priorities to achieve successful outcomes across all assignments.
Education
No Degree - Communications
UWSP
Stevens Point, WI06-1978
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Staff supervision
- Hiring and training
- Decision-making
- Training management
Timeline
Assistant Store Manager
Terribles Neighborhood Market
01.2024 - Current
Security Officer
Main Street Casino
05.2023 - 03.2024
Transit Bus Driver
Keolis Transit
02.2020 - 03.2022
Truck Driver
May Trucking Company Brooks Terminal
01.2017 - 01.2020
Recovery Manager/Litigation Manager
Nicholis Financial LLC.
01.1995 - 09.2010
No Degree - Communications
UWSP