Summary
Overview
Work History
Education
Skills
Timeline
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William Rochford

Wantagh,N.Y.

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Overview

7
7
years of professional experience

Work History

Teller II

TD Bank
03.2022 - Current
  • Process customer transactions, including deposits, withdrawals, and check cashing, with precision and accuracy
  • Provide exceptional customer service, ensuring that clients' inquiries and concerns are addressed promptly and professionally
  • Recommend and cross-sell TD Bank's products and services to meet customers' financial needs
  • Handle various types of financial instruments, such as checks, money orders, and cashier's checks, while following security protocols
  • Collaborate with other team members to achieve branch goals and maintain a positive work environment
  • Assisted customers with account inquiries, online banking setup, and resolving account discrepancies
  • Actively participated in training programs and workshops to stay updated on the latest banking regulations, products, and services
  • Maintained a neat and organized work station, ensuring compliance with the bank's cleanliness standards.

Customer Service Cashier & Sales Associate

Sears
10.2018 - 10.2021
  • Store closed permanently
  • Operation of cash registers, handling money and charge card transactions for sales, returns and exchanges
  • Provide benefits of company Shop Your Way rewards program, credit, leasing, warranty & protection plans
  • Assist customers finding and selecting store products.
  • Provide excellent customer service.
  • Developed and managed relationships with customers to increase customer loyalty

Customer Service Stock & Porter

Uncle Giuseppe’s
05.2016 - 12.2017
  • Excellent communication skills & customer service
  • Maintain pricing, stocking & rotation of merchandise within each department
  • Maintain a clean, free of clutter & safe area for customers & employees

Education

Bachelor of Science - Criminology

SUNY Old Westbury
Old Westbury, NY
05.2023

Skills

  • Banking
  • Excellent Time Management Skills
  • Teller Transactions
  • Active Listening
  • Reading Comprehension
  • Referral Management
  • Exceptional Customer Service
  • Identification Checks
  • Account Management
  • Excellent Communication Skills
  • Investigate Discrepancies
  • Strong Sense of Banking Ethics
  • Critical Thinking
  • Phone Inquiries
  • Electronic Communication
  • Microsoft Excel

Timeline

Teller II

TD Bank
03.2022 - Current

Customer Service Cashier & Sales Associate

Sears
10.2018 - 10.2021

Customer Service Stock & Porter

Uncle Giuseppe’s
05.2016 - 12.2017

Bachelor of Science - Criminology

SUNY Old Westbury

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William Rochford