William Rodas
Silver Spring,MD
Summary
Dynamic small business owner with a proven track record at WR HOME SERVICES, excelling in customer relations and operational efficiency. Successfully implemented strategic marketing initiatives, enhancing client retention and satisfaction. Skilled in financial management and relationship building, ensuring high-quality service delivery and optimized workflow.
Overview
2026
2026
years of professional experience
Work History
Owner
WR HOME SERVICES
- Managed daily operations of home service projects, ensuring quality and customer satisfaction.
- Developed strategic marketing initiatives to increase client acquisition and retention rates.
- Oversaw scheduling and dispatching of service technicians to optimize workflow efficiency.
- Implemented cost-control measures, reducing operational expenses while maintaining service standards.
- Evaluated customer feedback to enhance service offerings and improve overall client experience.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Driver
Whatsa Bagel
Gaithersburg, MD
01.2011 - Current
- Delivered timely orders while adhering to safety and traffic regulations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in managing inventory levels for efficient delivery operations.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Implemented efficient routing strategies to optimize delivery times.
- Trained new drivers on safety protocols and company procedures.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
John F Kennedy
Silver Spring, MDSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Driver
Whatsa Bagel
01.2011 - Current
Owner
WR HOME SERVICES
High School Diploma -
John F Kennedy