William Rodgers
Atlanta,GA
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
I have consistently expanded my skillset over the years as a Behavior Detection Officer, a member of the Safety Action Team, and as an Acting Floor Coordinator. Moreover, my bilingual (English/Spanish) were used extensively, making me an effective, versatile, communicator.
Overview
15
15
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Atlanta, GA
07.2008 - 11.2023
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Documented incidents involving passengers in accordance with agency protocols.
- Maintained knowledge of current aviation security standards and best practices.
- Adhered to established operational guidelines and procedures for conducting searches.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Communicated effectively with team members while performing duties under pressure.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Verified photo IDs and tickets to allow guests passage.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Searched individuals and baggage for weapons and other prohibited items.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Completed routine and incident-related documentation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Directed passengers clearly for quick movement through security screening process.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Supervised and mentored team of 8 security officers.
Education
Human Nutrition
Georgia State University
Atlanta, GASkills
- Threat Assessment
- Policy Enforcement
- Customer relations skills
- Integrity and Honesty
- Incident Reporting
- Behavioral analysis
- Passport checks
Languages
Spanish
Professional
Japanese
Limited
Russian
Elementary
Twi
Elementary
Affiliations
- I enjoy travelling, reading, creative writing, cooking, and playing video games.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
07.2008 - 11.2023
Human Nutrition
Georgia State University
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