Neo4J, Mongo DB, MS SQL, MySQL
William Rodriguez Salvador
Master In IT And Cybersecurity/ IT Specialist / Cyber Security/Instructor
Miami,FL
Summary
Professional educator with outstanding communication and more the 10 years of instruction experience. Masterful at new teaching styles and concepts and can work within constraints of school guidelines and policies.
Versatile IT professional with 15 years of experience in system administration, network and security, and customer care. Proficient in coding, managing data, resolving technical issues, and providing personnel support in distributed environments. Strong interpersonal and problem-solving abilities, combined with excellent critical thinking and mentoring skills.
Overview
2026
2026
years of professional experience
4
4
Certificates
Work History
Digital Learning Coordinator
San Ignacio University
06.2024 - Current
- Analyzed usage statistics to identify trends and make informed decisions regarding Canvas LMS improvements.
- Increased course completion rates by implementing user-friendly design elements and intuitive layouts.
- Ensured compliance with industry standards by staying up-to-date on trends related to e-learning technologies, accessibility requirements, and content management systems.
- Educated 100 % of the end-users about platform capabilities through webinars or one-on-one coaching sessions in order to maximize efficiency.
- Collaborated with cross-functional teams to gather input on desired features and improvements, incorporating them into future product releases when possible.
- Generated project status reports for upper management review, demonstrating proficiency in power BI.
Adjunct Faculty
Atlantis University
09.2022 - Current
- Created clear, engaging lessons to draw interest and develop students' to program in Xamarin C# for android and iOS. MS SQL and Nod4j database administration classes.
- Directed students in clear definition of problem statement, precise research questions, proposed methodology and literature review.
- Achieve 99 % of grading pase as average in students of Master in Information Technologies.
Online Adjunct Professor
The Academy Of South Florida
7 2023 - 08.2024
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used exams, quizzes and assignments to assess student comprehension.
- Reach 91 % of academic student success
Academic Advisor
Atlantis University
12.2022 - 12.2023
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Answered an average of 12 students per day inquiries about problems related to curriculum and courses
Online IT Instructor
New Horizons
05.2022 - 06.2023
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems for 5 groups of students
- Assessed, documented and reported on student progress for A+, Network +, AWS, MS365, Azure and Security + computer class.
- Achieve 51% of pre certificate students in MS365 class and 34% certificate students in A+ class
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
IT Engineer
Atlas International Technology Services LLC
06.2019 - 09.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Provided secondary training to personnel struggling with technological tools and systems.
- Performed scheduled service work, including installations, testing and repairs at at least 55 different clients
- Resolved issues related to operational components for LAN, WAN and voice systems.
IT Field Support Technician
Barclays Henderson
09.2020 - 11.2020
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for 257 employees.
- Created help desk tickets, troubleshot and resolved desktop issues using Service Now software.
Developer/IT Consultant
NVSIMPLESOFT
09.2013 - 11.2020
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Supported software integration and implemented maintenance enhancements for 9 different software versions
- Investigated new and emerging software applications within service industry to design, select, implement and use administrative information systems effectively.
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Improved system performance by making proactive adjustments and resolving bugs.
- Installed and configured software applications and tested solutions for functionality.
- Defined product functional analysis to translate customer specifications to develop product performance criteria.
Dell Technician
Insight Global
03.2019 - 05.2019
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured hardware, devices and software to set up work stations for 100% of employees.
IT Systems Operator/Administrator
Culinary Health Fund
04.2014 - 11.2015
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Orchestrated integration and communication of software upgrades.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Created nightly jobs for database backups.
- Contributed to development, administration and testing of disaster recovery plans for100% of users
Freelance IT Advisor
Varied
06.2010 - 06.2013
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security and performance of different workstations and devices.
Engineering Professor
University Of Holguin
09.2001 - 07.2009
- Instructed 70 students each semester on physics coursework.
- Tested students on knowledge of physics and retention of class lessons.
- Provided innovative methods of solving physics problems using technology.
- Evaluated and graded students' laboratory work, assignments and papers.
- Prepared course materials such as syllabi, homework assignments and handouts.
IT Technician III
CEDEMA
09.1994 - 04.1999
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
- Developed team communications and information for meetings
Adjunct Faculty Member
San Ignacio University
01.2025 - Current
- Enhanced student comprehension by incorporating real-world examples and case studies in lectures.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Develop a new program curriculum for Statistic I and College Algebra
Education
Doctor of Education - Online Curriculum And Instruction
Northcentral University
San Diego 01.2025 - Current
Master of Science - Information Technologies
Atlantis University
Miami, FL 08.2020 - 07.2022
Master of Science - Cybersecurity
Atlantis University
Miami, FL 08.2020 - 07.2022
Associate of Science - Information Technology
Asher College
Las Vegas, NV 04.2013 - 04.2014
Master of Science - CAD/CAM
University of Holguin
Holguin, Cuba 09.2002 - 07.2004
Bachelor of Science - Mechanical Engineering
University of Holguin
Holguin, Cuba 09.1994 - 07.2001
Skills
Technical design documentation
Project Management
Technical Support
Technical Instructor
Faculty communication
Curriculum Creation
Teamwork and Collaboration
Analytical Skills
Virtual training
Content development
Learning management systems
Information Security
System Architecture
Content development
Software
C#, Net, VB, VBA
Azure, AWS, OpenStack
Kali Linux
Autocad, Solidworks, Unity
Windows 7,8,10,Server, AD, IOs, Android
Qt, WPF, Electron
Timeline
Adjunct Faculty Member
San Ignacio University
01.2025 - Current
Doctor of Education - Online Curriculum And Instruction
Northcentral University
01.2025 - Current
Digital Learning Coordinator
San Ignacio University
06.2024 - Current
Academic Advisor
Atlantis University
12.2022 - 12.2023
Adjunct Faculty
Atlantis University
09.2022 - Current
Online IT Instructor
New Horizons
05.2022 - 06.2023
IT Field Support Technician
Barclays Henderson
09.2020 - 11.2020
Master of Science - Cybersecurity
Atlantis University
08.2020 - 07.2022
Master of Science - Information Technologies
Atlantis University
08.2020 - 07.2022
IT Engineer
Atlas International Technology Services LLC
06.2019 - 09.2022
Dell Technician
Insight Global
03.2019 - 05.2019
IT Systems Operator/Administrator
Culinary Health Fund
04.2014 - 11.2015
Developer/IT Consultant
NVSIMPLESOFT
09.2013 - 11.2020
Associate of Science - Information Technology
Asher College
04.2013 - 04.2014
Freelance IT Advisor
Varied
06.2010 - 06.2013
Master of Science - CAD/CAM
University of Holguin
09.2002 - 07.2004
Engineering Professor
University Of Holguin
09.2001 - 07.2009
IT Technician III
CEDEMA
09.1994 - 04.1999
Bachelor of Science - Mechanical Engineering
University of Holguin
09.1994 - 07.2001
Online Adjunct Professor
The Academy Of South Florida
7 2023 - 08.2024
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
Comptia IT Fundamentals