William Roemer
Venice
Summary
Motivated hospitality professional with hands-on experience in fast-paced settings, delivering outstanding guest service and maintaining operational excellence. Engaged in diverse roles across restaurants, events, and residential services. Pursuing a degree in hospitality management while actively applying skills through practical experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Shift Lead
Daiquiri Deck
Venice
11.2024 - Current
- Delivered friendly, efficient service in fast-paced, high-volume restaurant, enhancing overall guest experience.
- Took guest orders and provided exceptional recommendations
- Employed upselling techniques, contributing to increased food and beverage sales.
- Monitored and addressed guest satisfaction, ensuring positive dining experiences.
- Utilized Toast POS system for efficient order processing
- Maintain clean, organized dining areas through bussing and restocking.
- Assisted with hosting and guest seating.
- Provide server comps and assist with returned food issues
Guest Service Operations-Intern (Bell Services)
Walt Disney World Resort
Orlando
01.2026 - 05.2026
- Delivered exceptional guest service in a high-volume resort environment.
- Coordinated dispatch operations, guest transportation, and luggage services to facilitate smooth guest arrivals and departures.
- Managed guest luggage through storage, transport, and transfer, ensuring safe handling and timely service.
- Collaborated with diverse teams to enhance guest experiences and resolve issues promptly.
- Upheld Disney's standards of safety, courtesy, and operational excellence.
- Managed phone communications and utilized Excel and PowerPoint effectively.
- Ensured adherence to Disney's appearance guidelines while working at the resort.
Event Server
Black Star Farms
Suttons Bay
04.2023 - 11.2024
- Coordinated set up and tear down for weddings, corporate events, and private dinners, ensuring seamless transitions.
- Delivered high-standard food and beverage service throughout events.
- Collaborated with kitchen staff to streamline dish delivery, enhancing guest satisfaction during events.
- Ensured event cleanliness and facilitated smooth service flow for optimal guest experience.
- Assisted guests professionally and worked closely with event managers.
- Delivered food to guests during dinner service
- Cleared and cleaned tables promptly after guests finished
Airbnb / Residential Cleaner
The JOY of Cleaning
Traverse City
05.2024 - 10.2024
- Sanitized kitchens, bathrooms, and living spaces to ensure safe and welcoming environments.
- Cleaned vacation rentals and residential homes to maintain high standards of guest satisfaction.
- Managed laundry turnover, preparing accommodations for timely guest arrivals.
- Ensured cleanliness and presentation standards were met in all areas.
Retail Sales Associate
HomeGoods
Traverse City
05.2023 - 09.2024
- Assisted customers in selecting products and managing large-item purchases for a positive shopping experience.
- Operated POS systems and handled transactions accurately.
- Maintained organized, visually appealing sales floor displays to enhance customer engagement.
- Processed inventory shipments and stocked merchandise to ensure product availability.
Busser
Sorellina
Traverse City
04.2024 - 08.2024
- Delivered food orders to tables to ensure timely service
- Cleared and cleaned tables to maintain a welcoming dining environment
- Sanitized floors and tables to uphold cleanliness standards in restaurant
Summer Bike Camp Assistant Coach
Norte
Traverse City
06.2021 - 08.2023
- Fostered positive relationships with campers, enhancing their skills and confidence in biking.
- Supervised groups of 7-8 children on bike paths, ensuring a safe and enjoyable biking experience.
- Coordinated daily camp activities and managed logistics to facilitate smooth operations.
Retail Associate
Bed Bath & Beyond
Traverse City
01.2023 - 06.2023
- Stocked shelves and organized inventory.
- Assisted customers with product recommendations and purchases.
- Processed returns, exchanges, and markdowns using POS systems.
- Assisted customers with product selection and inquiries.
- Worked during a liquidation sale/bankruptcy
Education
Bachelor of Science - Hospitality Management
Everglades University
Lakewood Ranch, FL06-2029
High School Diploma -
Suttons Bay Highschool
Suttons Bay, MI05-2025
Skills
- Guest Services & Hospitality Operations
- Customer Service & Upselling
- POS Systems & Cash Handling
- Event Coordination
- Event catering
- Teamwork and Leadership
- Team collaboration
- Cleaning and Sanitation
- Time Management & Organization
- Retail Sales & Merchandising
- Effective communication
- Guest Relations
- Career Growth Focus
- Proactive Learner
Certification
- ServSafe: Food Protection Manager Certification, 10/01/25
- StateFoodSafety (Food Safety Training & Certification) - Responsible Alcohol Sales (Off-premise) Course, 11/02/25
Accomplishments
- Completed 3 years of JV tennis on the Saint Francis High School team
- Volunteer work at the Salvation Army
- Disney College program internship (01/01/26 - 08/01/26)
- High School Beach Cleanup (community service club) gathered weekly on Sunday afternoons to clean up northern Michigan beaches.
Timeline
Guest Service Operations-Intern (Bell Services)
Walt Disney World Resort
01.2026 - 05.2026
Server/Shift Lead
Daiquiri Deck
11.2024 - Current
Airbnb / Residential Cleaner
The JOY of Cleaning
05.2024 - 10.2024
Busser
Sorellina
04.2024 - 08.2024
Retail Sales Associate
HomeGoods
05.2023 - 09.2024
Event Server
Black Star Farms
04.2023 - 11.2024
Retail Associate
Bed Bath & Beyond
01.2023 - 06.2023
Summer Bike Camp Assistant Coach
Norte
06.2021 - 08.2023
Bachelor of Science - Hospitality Management
Everglades University
High School Diploma -
Suttons Bay Highschool