Carleigh Kotrla
Austin,TX
Summary
Personable and persistent Sale employee with 1 year of experience in the service industry. Excellent interpersonal skills, able to build relationships easily with customers. Detail-oriented and highly professional. Consistently exceeds sales goals and wins sales contests when presented the opportunity.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
Work History
Server/Shift Lead
Gourdough's Public House
Austin, TX
06.2022 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification for minimum age for sale of alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items
Server
Pappasito’s Cantina
Austin, Texas
01.2022 - 06.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Increased sales significantly by upselling higher-end products to customers
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Server
Pappadeaux Seafood Kitchen
Austin, Texas
01.2021 - 06.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Answered customers' questions, recommended items and recorded order information
Sales Lead
McCoy's Building Supply
Bryan, TX
03.2018 - 12.2018
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Used POS system to process sales, returns, online orders and gift card activations
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Education
Bachelor of Science - Agricultural Economics- Finance And Real Estate
Texas A&M University
College Station, TX 08.2018 - 12.2021
High School Diploma -
Silsbee High School
Silsbee, TX 08.2006 - 05.2018
Skills
Guest relations management
Point of sale operation
Sales expertise
Hospitality service expertise
Item promotion
Cash Handling
Performance improvement
Timeline
Server/Shift Lead
Gourdough's Public House
06.2022 - Current
Server
Pappasito’s Cantina
01.2022 - 06.2022
Server
Pappadeaux Seafood Kitchen
01.2021 - 06.2021
Bachelor of Science - Agricultural Economics- Finance And Real Estate
Texas A&M University
08.2018 - 12.2021
Sales Lead
McCoy's Building Supply
03.2018 - 12.2018
High School Diploma -
Silsbee High School
08.2006 - 05.2018