Mireya Valtierrez
Circle Pines,MN
Summary
Bilingual professional skilled in customer relationship management and team collaboration. Focused on enhancing guest experiences and streamlining operations. Server and Shift Lead with experience in fast-paced dining environments, resolving customer complaints, training staff, and improving operational efficiency through teamwork and attention to detail.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Server/Shift Lead
Big Bowl
Minnetonka, Minnesota
12.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints with professionalism and care, fostering a positive dining atmosphere.
- Collaborated with team members to create memorable guest dining experiences.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Handled cash transactions and operated point-of-sale system efficiently.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Supported team by resolving customer issues and enhancing overall satisfaction experience.
- Managed daily operations for retail store, ensuring efficient workflow and consistent service quality.
- Collaborated with management to streamline processes and improve operational efficiency.
Server/Server Trainer
Olive Garden Restaurant
Coon Rapids, Minnesota
03.2020 - 11.2023
- Trained servers during shifts to improve service quality and teamwork.
- Partnered with management to assess training needs and create targeted improvement strategies.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Welcomed customers, addressed inquiries, and suggested specials to boost sales.
Teller
Financial One Credit Union
Blaine, Minnesota
05.2019 - 01.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Resolved member issues promptly, ensuring a positive banking experience.
- Educated members on credit union products and services to enhance financial literacy.
- Utilized banking software to manage account updates and transaction records.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Collections Agent
Well Fargo
Minneapolis, Minnesota
11.2018 - 04.2019
- Communicated with clients to negotiate payment plans and settlement options.
- Educated clients about account status and consequences of non-payment clearly.
- Documented interactions and updates in the collections management system accurately.
- Updated account status records and collection efforts.
- Resolved customer inquiries using company-specific software and tools.
- Provided bilingual support to customers via phone and chat channels.
Education
Roosevelt High School
Minneapolis, MNSkills
- POS operation
- Customer management
- Guest relations
- Upselling techniques
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Communication skills
- Bilingual support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Shift Lead
Big Bowl
12.2023 - Current
Server/Server Trainer
Olive Garden Restaurant
03.2020 - 11.2023
Teller
Financial One Credit Union
05.2019 - 01.2020
Collections Agent
Well Fargo
11.2018 - 04.2019
Roosevelt High School