William Rogers
Cordova,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Caregiver
Self Employed
Memphis, TN
06.2023 - Current
- Delivered reliable transport services for clients to healthcare visits and other errands.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Executed housekeeping tasks associated with client care including laundry, linen changes, cleaning, yard maintenance, and grocery shopping.
Mail Carrier
USPS
Memphis, TN
06.2024 - 09.2024
- Inspected incoming mail to ensure proper postage along with correct names and addresses.
- Guaranteed adherence to federal regulations concerning privacy protection.
- Assisted other carriers with their routes as needed during peak periods.
- Executed timely delivery of packages and letters to residential customers.
- Acquired signatures from individuals receiving registered mail items.
- Notified supervisor without delay regarding any damaged or missing mail items
Mail Carrier
USPS
Memphis, TN
05.2022 - 06.2023
- Inspected incoming mail to ensure proper postage along with correct names and addresses.
- Guaranteed adherence to federal regulations concerning privacy protection.
- Assisted other carriers with their routes as needed during peak periods.
- Executed timely delivery of packages and letters to residential customers.
- Acquired signatures from individuals receiving registered mail items.
- Notified the supervisor without delay regarding any damaged or missing mail items.
Customer Service Representative /Floating Bank Teller
Trustmark National Bank
Memphis, TN
09.2019 - 08.2020
- Responded to customer inquiries through phone, email, and chat with accurate product information.
- Maintained detailed records of customer interactions for future reference.
- Cultivated positive customer relationships through friendly, professional interactions.
- Handled difficult customer situations with professionalism to ensure satisfaction.
- Provided personalized assistance and support, fostering strong customer connections.
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
- Identified upselling opportunities based on customer needs to enhance sales.
Dock Manager
Dillard's
Memphis, TN
05.2017 - 09.2019
- Developed policies and procedures to optimize loading and unloading processes for freight.
- Maintained accurate inventory records and tracked shipments to ensure operational efficiency.
- Oversaw training programs, enhancing employee knowledge on safe cargo handling practices.
- Supervised daily dock operations, including task scheduling and personnel assignments.
- Collaborated with various departments to coordinate promotional campaigns for product distribution.
- Managed receipt of incoming goods, ensuring precise counting, labeling, and storage.
- Investigated inventory discrepancies between actual levels and system records.
- Communicated with customers to provide shipment updates and resolve issues promptly.
Store Manager
Claire's Boutique
Memphis, TN
03.2015 - 05.2016
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
General Manager and Event Coordinator
Bonne Terre Country Inn
Nesbit, MS
02.2011 - 03.2015
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practice
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated transportation and parking arrangements for guests and vendors.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Trained and supervised event staff to complete tasks on time.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed creative themes for events and created related activities to engage attendees.
Education
High School Diploma -
Corinth High School
Corinth, MS05-2004
Skills
- Record keeping
- First aid and safety
- Safety awareness
- Reliability and punctuality
- Communication skills
- Conflict resolution
- Team collaboration
- Problem solving
- Time management
- Performance evaluation
- Attention to detail
- Adaptability
- Customer relationship management
- Employee training
Affiliations
- Enjoy gardening, reading, and travel as outlets for creativity, reflection, and cultural learning.
- Serve as primary caregiver for my mother, demonstrating strong time management, empathy, and resilience while working full-time.
- Skilled at balancing personal and professional responsibilities with adaptability and dedication.
Accomplishments
Memphis College of Art, Memphis, TN Was awarded a placement in advanced Placement College Art Program for High school students
Timeline
Mail Carrier
USPS
06.2024 - 09.2024
Caregiver
Self Employed
06.2023 - Current
Mail Carrier
USPS
05.2022 - 06.2023
Customer Service Representative /Floating Bank Teller
Trustmark National Bank
09.2019 - 08.2020
Dock Manager
Dillard's
05.2017 - 09.2019
Store Manager
Claire's Boutique
03.2015 - 05.2016
General Manager and Event Coordinator
Bonne Terre Country Inn
02.2011 - 03.2015
High School Diploma -
Corinth High School
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