Experienced expert witness with over 42 years of insurance experience, mostly in agency operations. Intimately familiar with what qualifies as providing the "standard level of care" expected from a professional insurance agent.
Overview
44
44
years of professional experience
Work History
Vice President, Commercial Lines
Element Risk Management
2021.01 - Current
Responsible for overall operation of agency
Including: Sales, Personnel, Accounting, Marketing and Agency Procedures.
Managing Member
Ross Insurance Agency LLC
1991.01 - 2021.01
Responsible for overall operation of agency
Including: Sales, Personnel, Accounting, Marketing and Agency Procedures.
Commercial Lines Producer
Driscoll-Pearce Inc.
1985.01 - 1991.01
Increased client satisfaction by providing exceptional customer service and addressing insurance requests promptly.
Analyzed clients risk profiles in order to respond to their coverage requests.
Office Manager
Ross Insurance Agency
1981.01 - 1985.01
Streamlined office operations by implementing digital filing and agency management systems.
Created and supervised agency procedures to assure clients were provided the "expected level of care".
Analyst
Insurance Services Office (ISO)
1980.01 - 1981.01
Responsible for rate and rule filings for various policy types for multiple states.
Increased efficiency by streamlining data analysis processes and implementing automation tools