Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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William Sathoff

East Palatka,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help a team achieve company goals and be part of bringing the best to the table.

Overview

22
22
years of professional experience

Work History

CommTech 4

Comcast
Palatka, FL
08.2004 - Current
  • Accurately read, understood, and carried out written instructions. (mainly install or trouble tickets)
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Oversaw business telecommunication networks, telephones, and office equipment.
  • Installed and maintained systems and analyzed users' needs.
  • Followed standards and procedures to maintain safe work environment.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Installed, aligned, and balanced new equipment.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business and residential customers.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs while meeting company metrics
  • Investigated and resolved customer inquiries and complaints in billing, technical questions, products, set appointments for installs, trouble calls, special requests, and capitalized on upsell opportunities.
  • and support policies and procedures.

Assistant Loan Officer

Mortgage Investors Corp.
St. Petersburg, FL
09.2002 - 08.2003
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories before a certain time frame.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Set over 50 appointments a day.

Instructor

Convergys
Killeen, TX
01.1997 - 06.2000
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Maintain 20-25 student employee's hours and payroll

Education

No Degree - Education

Saint Johns River Community College
Palatka, FL
05.2009

High School Diploma -

Waverly-Shell Rock Senior High School
Waverly, IA
05.1994

Skills

  • Communications Expertise
  • Wireless Access Point
  • Equipment Positioning
  • Site Surveys
  • Collaboration
  • Flexible & Adaptable
  • Microsoft Office
  • Active Listening
  • Customer Service
  • Conflict Resolution
  • Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

CommTech 4

Comcast
08.2004 - Current

Assistant Loan Officer

Mortgage Investors Corp.
09.2002 - 08.2003

Instructor

Convergys
01.1997 - 06.2000

No Degree - Education

Saint Johns River Community College

High School Diploma -

Waverly-Shell Rock Senior High School

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William Sathoff