Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

William Schaper

Cary,NC

Summary

Dynamic and results-driven professional with exceptional customer relationship management, product knowledge, and persuasive communication skills. Proven ability to adapt strategies to diverse customer needs, and deliver memorable guest experiences, as evidenced by numerous Google 5-star reviews. Energetic self-starter with a strong work ethic, committed to team success.

Overview

12
12
years of professional experience

Work History

Commision Sales Associate

Sun & Ski Sports
Charlotte, NC
08.2024 - Current
  • Greeted customers and engaged in friendly, professional dialogue to determine wants or needs and provide excellent customer service.
  • Develop trusting relationships with customers by making personal connections.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Described merchandise and explained use, operation and care.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recognized by management for providing exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Conducted inventories on a regular basis to track stock levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Handled customer complaints in a professional manner.
  • Recommended, selected and located merchandise based on customer desires.
  • Conducted product demonstrations to highlight features and benefits.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Volunteer History Department Student Ambassador

UNC Charlotte - History Department
Charlotte, NC
08.2023 - 12.2024
  • Worked closely with department leadership to generate excitement for prospective students by sharing firsthand experiences and effectively communicating the value of the university's History Department to increase enrollment.
  • Regularly received the most "interested" student signatures during Admitted Student's Day.
  • Nominated to represent the history department by providing insightful information at annual accreditation meetings with heads of history departments from other schools, including NC State and Florida International University.

Cashier

Sun & Ski Sports
Charlotte, NC
08.2024 - 10.2024
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers promptly, assisted with customer requests and answered questions to improve satisfaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Archivest Training

UNC Charlotte - History Abroad
London, England
03.2024 - 03.2024
  • Compiled comprehensive reports summarizing key findings from multiple sources of information.
  • Developed research thesis, analyzed data, and prepared reports for a variety of history research projects.
  • Prepared a formal presentation of findings to colleagues and professor.
  • Conducted literature reviews and synthesized research to identify gaps in knowledge and inform project objectives.

Volunteer Usher and Greeter

Mother Teresa Catholic Church
Cary, NC
01.2013 - 08.2021
  • Greeted guests and engaged in conversation through the use of effective interpersonal skills to ensure a positive experience.
  • Directed guests to take specific actions to successfully participate in the Mass.
  • Distributed programs and other materials to guests as needed, and actively monitored the Mass for safety and security.
  • Performed set-up and breakdown tasks, and light cleaning.

Cashier

Pizza Hut
Cary, NC
08.2017 - 08.2018
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered phone calls to assist customers with questions and orders.
  • Kept restaurant and restrooms clean and organized and to maintain attractive store.
  • Maintained safe food handling practices to prevent germ spread.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Assisted in taking customer orders and providing recommendations.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Filled and served various beverages for customers.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Replenished condiments and other supplies at tables and stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Packaged and bagged cooked food and prepared items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Followed health code regulations when handling food items safely.

Education

Bachelor of Arts - History

UNC Charlotte
Charlotte, NC
12-2024

History Dept Study Abroad - Scotland/England

UNC Charlotte
Charlotte NC
03-2024

Skills

  • Written and oral communication skills
  • Upselling
  • Adapt to diverse groups
  • Excellent people skills
  • Customer engagement
  • Positive and professional
  • Goal oriented
  • Energetic self-starter
  • Outgoing personality
  • Upselling and cross selling
  • Friendly and outgoing
  • Listening skills
  • Client service
  • Sales goals attainment
  • Exceptional customer service

Affiliations

  • HS Varsity Basketball
  • Travel
  • Reading
  • Trivia, Board Games, Gamer

References

References available upon request.

Timeline

Commision Sales Associate

Sun & Ski Sports
08.2024 - Current

Cashier

Sun & Ski Sports
08.2024 - 10.2024

Archivest Training

UNC Charlotte - History Abroad
03.2024 - 03.2024

Volunteer History Department Student Ambassador

UNC Charlotte - History Department
08.2023 - 12.2024

Cashier

Pizza Hut
08.2017 - 08.2018

Volunteer Usher and Greeter

Mother Teresa Catholic Church
01.2013 - 08.2021

Bachelor of Arts - History

UNC Charlotte

History Dept Study Abroad - Scotland/England

UNC Charlotte

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William Schaper