William Schmitz
Warren,MI
Summary
I have been working in Information Technology the day after I graduated High School where the school district I was at hired me to work the day after I graduated. I worked with the schools where I left to Grow my skills I worked for CCR/Centaris for almost 12 years now and its time to see what options are available for me and my family so I can grow more. In the last 5 years I have had a strong focus on Microsoft Teams Rooms as well as Zoom rooms for our clients where I sale, design, install and support over 80 rooms on top of Daily Field service and Voip work. I am a universal Tech at Centaris where I am passed around between Projects, Field Service, Voice, and the Cybersecurity Teams to help out with my extensive knowledge of the clients and the systems we use as well as my extensive knowledge in technology.
Overview
23
23
years of professional experience
Work History
Senior Teams Engineer
Centaris
04.2013 - Current
- I started here at the Helpdesk and quickly moved into a Lead Onsite roll for our clients
- Where My Talents to fix issues on the fly were highly valuable
- I have made myself available for any position that needs help
- I am currently one of the few people in the company that Fills in for the Projects Team, Voice Team, and Field Services while I am 5 years into a team for managing and installing Microsoft Teams Rooms (MTR)
- Right now I am leading the Sales Demo's, Design, Install, Training and Support of everything Teams Rooms
Stage Manager
The Modern Exchange
07.2007 - 12.2013
- I managed a small local concert venue
- I was in charge of making sure all repairs to the stage and audio equipment was handled for our five to seven days a week we held concerts and hall rentals
- I directly worked with National and Local artist
Help Desk Technician
Hewlett Packard Enterprise | HPE
01.2013 - 04.2013
- I worked on the P&G Helpdesk
- I started on Phone support where I was taking calls on my 3rd day when most other new hires would be taking calls after 1 week of training
- With in a Month I was the leading Tech on the chat support queue
Senior Field Service Engineer
Millennium Digital Technologies
01.2010 - 01.2013
- I was the Lead Field Engineer where I worked with our Local clients for all their IT needs
- I started Traveling for the company installing the PCI Compliant Firewalls
- In one Year I was out of state for 42 weeks where I trained our staff for the installs and support
- Unfortunately Traveling like this for work is hard for most people so I trained a few staff until we had a great crew
Street Team Promoter
psychopathic records
07.2009 - 12.2009
- I worked for ICP doing a 46 State Promotional Tour
- With my skills working with musicians and national artists I was chosen to organize the promotions
- I worked with venues, record stores, and other establishments to assist in the promotion of a new album
- This was only meant to be a 3 month tour in 30 states but with the productivity it changed into a 5 month 46 state Tour
Help Desk Specialist
Tech Team Global
12.2005 - 07.2007
- I worked on the Sears Holding Helpdesk
- I quickly gained more responsibility's with my support and was the only remote tech aloud to work with the VP's for Both Sears and K-Mart
Low Voltage Technician
Digital Age Testing
08.2005 - 12.2005
- Running and Terminating Cat5e and Fiber Optics
- Tone Test and Certify all connections
- After a Month of working I started my own Team to help with the workload
- Unfortunately we worked too fast and were laid off due to lack of work
Systems Analyst
Southgate Schools
06.2002 - 08.2005
- I worked for the School District Directly out of High School
- I would go around the 13 buildings and make sure all software and hardware issues were taken care of quickly
- I was working with Apple and Windows Based Systems
- I was responsible to work with Apple and assisted with the Deployment of the First PowerSchool in Michigan with Netbooting over 13 locations
Education
High school diploma -
Southgate Anderson High School
Southgate, MI06.2002
Skills
- Systems Analysis
- VoIP
- Network Support
- Information Security
- LAN
- Desktop Support
- Disaster Recovery
- Microsoft Windows Server
- A
- System Administration
- Operating Systems
- Microsoft Exchange
- User Interface (UI)
- Field Service
- Microsoft SQL Server
- TCP/IP
- MTR Microsoft Teams Rooms
- Microsoft SharePoint
- Cabling
- WAN
- VPN
- Computer Networking
- Firewall
- DHCP
- Help Desk
- Authentication
- Active Directory
- Teamwork
- DNS
- Microsoft Windows
Accomplishments
I have Created a Teams Room division at my current employment.
Certification
- Driver's License
- CompTIA A+
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Teams Engineer
Centaris
04.2013 - Current
Help Desk Technician
Hewlett Packard Enterprise | HPE
01.2013 - 04.2013
Senior Field Service Engineer
Millennium Digital Technologies
01.2010 - 01.2013
Street Team Promoter
psychopathic records
07.2009 - 12.2009
Stage Manager
The Modern Exchange
07.2007 - 12.2013
Help Desk Specialist
Tech Team Global
12.2005 - 07.2007
Low Voltage Technician
Digital Age Testing
08.2005 - 12.2005
Systems Analyst
Southgate Schools
06.2002 - 08.2005
High school diploma -
Southgate Anderson High School
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