William Schrader
Perry,KS
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Enhanced Services Specialist
Connex International. Inc.
09.2019 - Current
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed process improvements to enhance overall delivery of service.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Handled large amounts of data for clients.
- Organized attendee data for large conference calls.
- Edit and prepare recordings for clients and for live events.
- Delegating responsibilities for the best client experience.
- Working with other companies to ensure deadlines and requirements are met for clients.
Conference Coordinator
Connex International. Inc.
08.2018 - 09.2019
- Consulted with customers to determine objectives and requirements for events.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
High School Diploma -
Perry Lecompton High School
Perry05.2016
Skills
- Clerical Support
- Quality Control
- Technical Support
- Data Entry
- Documentation and Reporting
- Customer Service
- Computer Skills
- Work Order Interpretation
- Listening Skills
- Client Rapport
- Multitasking and Organization
- Call Center Operations
- Attention to Detail
Timeline
Enhanced Services Specialist
Connex International. Inc.
09.2019 - Current
Conference Coordinator
Connex International. Inc.
08.2018 - 09.2019
High School Diploma -
Perry Lecompton High School
Similar Profiles
Aleister TerrillAleister Terrill
Field Survey Tech at Network ConnexField Survey Tech at Network Connex
Pattara SanehaPattara Saneha
Chief of Integration and Test at RV Connex Co.,Ltd.Chief of Integration and Test at RV Connex Co.,Ltd.
Michael HaleMichael Hale
Director of Engineering at Network ConnexDirector of Engineering at Network Connex
Donita GottsteinDonita Gottstein
Retail Staff Pharmacist at Wal-Mart PharmacyRetail Staff Pharmacist at Wal-Mart Pharmacy
Halie HoneymanHalie Honeyman
Radiologic Technologist at LMH HealthRadiologic Technologist at LMH Health